1. Windows Central Question's Avatar
    He received a message from someone via Skype, opened it and now their details are embedded into his phone, everything has started to break down, he can't text, access internet pages and we can't remove this persons details from his phone. I've reset the phone but beyond that I really don't know what to do, we've just got new broadband so i'm reluctant to access it via his phone if it has a virus. I'm not very teccy and he's only 10 yrs old!! Please help
    09-13-2016 04:48 AM
  2. Maurizio Troso's Avatar
    He received a message from someone via Skype, opened it and now their details are embedded into his phone, everything has started to break down, he can't text, access internet pages and we can't remove this persons details from his phone. I've reset the phone but beyond that I really don't know what to do, we've just got new broadband so i'm reluctant to access it via his phone if it has a virus. I'm not very teccy and he's only 10 yrs old!! Please help
    That's not a virus, that's simply phishing.
    He answered to a fake login page and inserted login and password
    You did well resetting, but most important is changing ALL paswords, best via pc, and later in the phone.
    Everything: Microsoft account, Skype, Facebook, viber ecc eccecc.

    After that relax, and teach your son he must NEVER open a message or a mail from unknow people. (took his phone and enable Skype privacy to contacts)
    09-13-2016 04:52 AM
  3. Chintan Gohel's Avatar
    He received a message from someone via Skype, opened it and now their details are embedded into his phone, everything has started to break down, he can't text, access internet pages and we can't remove this persons details from his phone. I've reset the phone but beyond that I really don't know what to do, we've just got new broadband so i'm reluctant to access it via his phone if it has a virus. I'm not very teccy and he's only 10 yrs old!! Please help
    you did a factory reset? That should solve the issue - windows mobile devices cannot be infected with viruses, one of the advantages of having such a system
    Just as a precaution, check that your SIM is also okay -ask the telcom to check if there's any issue with it

    If you need additional help or have more questions or details to share, please join the site so you can reply in this thread. See this link for instructions on how to join Windows Central.
    RumoredNow likes this.
    09-13-2016 08:21 AM

Similar Threads

  1. Why doesn't MS address desktop apps on Windows Phone?
    By j1macon in forum Ask a Question
    Replies: 4
    Last Post: 09-25-2016, 02:55 PM
  2. Replies: 4
    Last Post: 09-18-2016, 07:55 PM
  3. Replies: 6
    Last Post: 09-15-2016, 04:23 PM
  4. I am using Lumia 640. Upgraded from windows 8.1 to 10. Display behaving weird.
    By Windows Central Question in forum Ask a Question
    Replies: 2
    Last Post: 09-13-2016, 08:25 AM
  5. my lumia 630 is fully dead so what will i do
    By Windows Central Question in forum Ask a Question
    Replies: 2
    Last Post: 09-13-2016, 08:23 AM
LINK TO POST COPIED TO CLIPBOARD