1. Windows Central Question's Avatar
    i am ust trying to open my screen lock and every time nits wrong and time is incresing how to open beacause i dnt have a backup and i dnt want t losse chats and other imortant stuff
    09-15-2016 07:14 AM
  2. charlatan1978's Avatar
    Hi, as far as I am aware, the only way to get into your phone is to reset it (either a hard reset using the key combination or by resetting using the Windows Device Recovery Tool).
    Either way though you will lose data as you haven't made a backup.

    If you need additional help or have more questions or details to share, please join the site so you can reply in this thread. See this link for instructions on how to join Windows Central.
    abhishek singh21 likes this.
    09-15-2016 07:27 AM
  3. Chintan Gohel's Avatar
    i am ust trying to open my screen lock and every time nits wrong and time is incresing how to open beacause i dnt have a backup and i dnt want t losse chats and other imortant stuff
    there is another way:

    Go to account.microsoft.com, devices section, select your phone, lock it with a new code and when your phone indicates that it is locked, unlock it using that new code

    If you need additional help or have more questions or details to share, please join the site so you can reply in this thread. See this link for instructions on how to join Windows Central.
    09-25-2016 02:21 PM

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