[Windows Central Question]

I already happened several times, but today's "update" finally did it. The phone is rolling in a loop, settings wheels, then some progress, then battery empty sign then battery sign with a question mark (note that the battery was full!).

Tried the following:

1) Hard reset using key combo - DID NOT WORK
2) Windows Device Recovery Tool - DID NOT FIND THE PHONE, COULD NOT CONNECT TO IT

The phone keep rebooting in a loop which never stops. None of the methods above worked. The phone is finally dead.

As much as I love Windows Phone, more I hate Microsoft now. In fact, these rubbish builds have been killing my phone, but now finally I cannot recover it any more.

So dear Microsoft, I'm ready to sue you. That's the least I can do. About the rest I will talk to my lawyer. See you soon!

[abhishek singh21]

DID NOT FIND THE PHONE, COULD NOT CONNECT TO IT

you can force flash the firmware by choosing the option " my phone was not detected" try that and post the results. We are sorry for the tragic experience you had with the update , also was it the insider build or public release of redstone 1?

[maverick1973]

The phone originally came with 8 or 8.1. Now previously I did have a preview release but after the hard reset, the phone just went on updating itself to the official Windows 10 and it's been like this since. Then from the last 4 out of 5 builds the phone froze / kept looping in the deadly loops, but I was able to hard reset it, but not today.

PS Also, never before it showed me the question mark on the battery sign in the middle of the screen (battery sign is the one when the battery gets completely empty with the red line in the bottom of the battery icon). Tried everything with the recovery tool, all options, but nothing worked. The phone is definitely dead.

PS2 I am literally going from proud (of having been part of the Windows ecosystem) to ASHAMED.

[maverick1973]

And PS3 Microsoft is gonna me the brand new phone or else I' gonna push them to the end of the sky. No messing around anymore. Gonna spread this **** everywere, what a bunch of amateurs. What kinda morons are working there so they're not able to release a stable build?! Damn phone cost me 400 EUR and dmn sure they will pay for it. Plus all the other expenses. I'm sorry but this just broke my boiling pot!!!!!!!!!!!!!!!!

[FXi2]

You might try sending it in for service. You might find a replacement for fairly cheap too that might make the service trip not worth the bother. I have the 929 and have not lost the phone. I definitely understand the frustration. Since so many have not had issues, but you have, maybe the Nand hit the end of it's life or the board? Sounds like you have no controller or nothing to be controlled.

[BhRefleX]

My Lumia 930 done the same thing in about an hour when i've picked the latest update. First thing ive done was soft reset=0 points. Than i connected my phone on PC and used Windows device repair tool and left the phone connected to the pc. It just went on reboot loops as usual, but at some point when i pushed that MY DEVICE IS NOT RECOGNIZED he discoverd my phone and downloaded 1.72 GB of repair. I have managed to turn on my phone and it was on windows 8.1. I am doing upgrade....

[maverick1973]

I was doing an update from Win10 to the newer (cumulative?) build of Win10. From Win8(.1) worked just fine.

[th34monk3ys]

I would put it in and hope it see's your phone at some point but is suspect its actually a hardware issue not the software. Good luck!

[th34monk3ys]

Ps what phone is this?

[Chintan Gohel]

Ps what phone is this?

the OP mentioned lumia 930

[Chintan Gohel]

And PS3 Microsoft is gonna me the brand new phone or else I' gonna push them to the end of the sky. No messing around anymore. Gonna spread this **** everywere, what a bunch of amateurs. What kinda morons are working there so they're not able to release a stable build?! Damn phone cost me 400 EUR and dmn sure they will pay for it. Plus all the other expenses. I'm sorry but this just broke my boiling pot!!!!!!!!!!!!!!!!

I would actually like to see how your legal suit goes -I don't think anyone has ever done it for mobile. Sure, there was a lady that got awarded 10000USD for an update that messed up her PC but I've not heard for mobile

I'm honestly curious on how this would work