1. Windows Central Question's Avatar
    Was using an application and the phone froze. This led to a black screen and will now not turn on again. Tried charging it for 1 hour and still will not turn on. What are my options?
    09-17-2016 07:54 AM
  2. FXi2's Avatar
    Soft reset and basically see if a reboot clears the situation.
    09-17-2016 08:59 AM
  3. Chintan Gohel's Avatar
    Was using an application and the phone froze. This led to a black screen and will now not turn on again. Tried charging it for 1 hour and still will not turn on. What are my options?
    Soft Reset is holding the Volume Down & Power buttons until the phone vibrates and reboots (about 15 seconds). This reboots the phone with a cleared out RAM and Cache. No data is lost. It is good for when the phone freezes or you experience a glitch of some sort.

    try also removing the battery and putting it back in

    If you need additional help or have more questions or details to share, please join the site so you can reply in this thread. See this link for instructions on how to join Windows Central.
    09-25-2016 01:26 PM

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