1. Windows Central Question's Avatar
    I can`t go beyond "unlock" screen.
    09-18-2016 09:14 PM
  2. abhishek singh21's Avatar
    I can`t go beyond "unlock" screen.
    are you an insider? kindly join our forums so we could help you better.

    in case you are an insider , your issue should be solved after a hard reset. to do hard reset using key combinations :
    Turn off your phone.
    Hold volume-down.
    Keep holding volume-down and press power button for about 3 seconds.
    Let go of the power button, but keep holding the volume down until ! image/icon on the screen appears.
    09-18-2016 10:29 PM
  3. Chintan Gohel's Avatar
    I can`t go beyond "unlock" screen.
    are you using fast insider builds? The latest update has broken the pin lock so the only way is a hard reset or using windows device recovery tool

    If you need additional help or have more questions or details to share, please join the site so you can reply in this thread. See this link for instructions on how to join Windows Central.
    09-25-2016 12:15 PM

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