[Martemp]

A few weeks ago my OutlookAgenda stopped right away after starting up and keeps doing so. On the PC Agenda is still available. Today Outlook Mail on my 532 does the same: nothing. It appears to have started since the update from 10586 to 14393. Delete and reinstall is not possible. Hard reset number XX?

[Chintan Gohel]

There are no syncing errors for the main account?

[Martemp]

The Lumia has been logged on and I do not see any syncing errors (where to look for them?)

[Martemp]

Problem is: when I 'push' on the mail- or agenda-square it seems to start up but both immediately return to the start screen. So syncing is out of order. Agenda and mail work fine on my W10 PC.

[Martemp]

Problem solved. Tip from Mswin-forum made me aware of soft-reboot

[Chintan Gohel]

Problem solved. Tip from Mswin-forum made me aware of soft-reboot

There are 4 types of Reset...

• Soft Reset
• Hard Reset
• Factory Reset
• WDRT

Soft Reset is holding the Volume Down & Power buttons until the phone vibrates and reboots (about 15 seconds). This reboots the phone with a cleared out RAM and Cache. No data is lost. It is good for when the phone freezes or you experience a glitch of some sort.


Hard Reset really should be a last resort. Use Hard Reset when the phone is completely unresponsive and no other method will work.

• Power off the phone > hold Volume Down > press Power > keep holding Volume Down until you see the exclamation (!) screen, then immediately release the Volume Down
• Now tap Volume Up / Volume Down / Power / Volume Down
• You should see the spinning gears and your phone will reflash the last OS version held in recovery. You do loose data, but get your phone back. Sign into your Microsoft Account and restore your backup during the set up.

Factory Reset is Done through Settings > About > Reset your phone (8 & 8.1) or Settings > System > About > Reset your phone (W10M).

• You should see the spinning gears and your phone will reflash the last OS version held in recovery. You do lose data, but get your phone back. Sign into your Microsoft Account and restore your backup during the set up.

In case of Hard Reset & Factory Reset the phone goes back to the exact version you were running when you performed the reset.


WDRT For right now, Windows Device Recovery Tool is only flashing 8.1 to models that did not launch with 10 so it is the way to revert if you don't care for W10M: Windows Device Recovery Tool FAQ