09-25-2016 05:51 AM
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  1. Windows Central Question's Avatar
    Windows Central Question
    When I turn on my laptop The screen appears and asks for my PIN to log in. It suddenly tells me the pin/password in incorrect; therefore, I have no way of getting in to ask for a reset.
    09-23-2016 08:33 PM
  2. abhishek singh21's Avatar
    abhishek singh21
    Ambassador
    Originally Posted by Windows Central Question
    When I turn on my laptop The screen appears and asks for my PIN to log in. It suddenly tells me the pin/password in incorrect; therefore, I have no way of getting in to ask for a reset.
    are you sure you are typing the correct password. Check again because this can never happen unless you are trying to break into someone else lap.

    If you are still unable to log in follow these steps: On another computer, go to Microsoft’s Sign in page ( microsoft.com). Once there, enter your email address and click Can’t access your account.

    Then follow the wizard. You’ll have to prove that you really are you, based on answers and phone numbers that you’ve previously provided. Eventually, you’ll be asked to create a new password.
    Chintan Gohel likes this.
    09-23-2016 11:34 PM
  3. Chintan Gohel's Avatar
    Chintan Gohel
    Trusted Member
    Q&A Team
    Ambassador
    Originally Posted by Windows Central Question
    When I turn on my laptop The screen appears and asks for my PIN to log in. It suddenly tells me the pin/password in incorrect; therefore, I have no way of getting in to ask for a reset.
    there aren't other sign in options like entering the password?

    If you need additional help or have more questions or details to share, please join the site so you can reply in this thread. See this link for instructions on how to join Windows Central.
    abhishek singh21 likes this.
    09-25-2016 05:51 AM
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