1. Windows Central Question's Avatar
    the screen is black and there a symbol that is turningi tried doing ctrl+alt+del and nothing happens
    09-24-2016 12:29 PM
  2. vezycash's Avatar
    Although it's risky, I'd force a shutdown through long pressing the power button. Hopefully, rebooting would clear the hangup or at least give an opportunity to enter safe mode or do a boot repair.
    Chintan Gohel likes this.
    09-25-2016 03:05 AM
  3. Chintan Gohel's Avatar
    the screen is black and there a symbol that is turningi tried doing ctrl+alt+del and nothing happens
    try the forced shut down as suggested and see what happens

    Usually when I'm doing a major update, I make to sure to do backups and when the update is installing, I switch off internet

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    09-25-2016 04:49 AM

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