1. Windows Central Question's Avatar
    I was trying to set up skype and used my Microsoft account details as it suggested (which we use on our PC but have never used on the phone). I never did get skype app working, but after all that, the phone contact list has disappeared - it's just empty. The shortcut tiles to people on the home screen have also disappeared.

    How to get it back? I got online and removed the phone from the Microsoft accounts list. But then it said to reset the phone, which I don't want to do as it warned that all pictures/data/personalisation would be removed?

    How can I get the contacts list back?

    It's a Microsoft Lumia 550, running Windows 10 mobile.
    09-26-2016 04:36 AM
  2. Chintan Gohel's Avatar
    I was trying to set up skype and used my Microsoft account details as it suggested (which we use on our PC but have never used on the phone). I never did get skype app working, but after all that, the phone contact list has disappeared - it's just empty. The shortcut tiles to people on the home screen have also disappeared.

    How to get it back? I got online and removed the phone from the Microsoft accounts list. But then it said to reset the phone, which I don't want to do as it warned that all pictures/data/personalisation would be removed?

    How can I get the contacts list back?

    It's a Microsoft Lumia 550, running Windows 10 mobile.
    when going to outlook on the browser, go the people tab and see if your contacts still show there

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    09-26-2016 04:46 AM
  3. Narelle Krack's Avatar
    Thanks.. not sure what Outlook browser you are referring to, but when I go to the People App, under contacts it just says "none". However, if I start to dial a number, the name will come up... so I hope that means the contacts are still there somewhere, or is it getting that info from the call history?
    Chintan Gohel likes this.
    09-26-2016 05:05 AM
  4. Narelle Krack's Avatar
    I have "Outlook Mail" and "Outlook Calendar" in the list of Apps. Can't see any People tab within those...
    09-26-2016 03:46 PM
  5. speccy's Avatar
    I have "Outlook Mail" and "Outlook Calendar" in the list of Apps. Can't see any People tab within those...
    Using your PC, go to outlook.com in a web browser of your choice, sign in with your Microsoft account, then at the top-left you will see a blue button, click it and it will expand and show you all of the Outlook/Office features, one of which is the People app - see below.

    outlookdotcom.jpg

    This might not actually help much, but it's worth a try. But to illustrate how bad Microsoft can be at times, they did something a couple of months back which meant I lost all the pictures that I had associated with my contacts, it had taken me ages to pick out and assign the pictures I wanted, and it's all just gone, for the second time! I was/am really annoyed about this, and will now never ever use this feature as a direct result of this! It makes for a very boring and plain People tile on the "Start Screen" of my phone.
    Chintan Gohel likes this.
    09-26-2016 04:01 PM
  6. Chintan Gohel's Avatar
    Thanks.. not sure what Outlook browser you are referring to, but when I go to the People App, under contacts it just says "none". However, if I start to dial a number, the name will come up... so I hope that means the contacts are still there somewhere, or is it getting that info from the call history?
    I meant using a pc browser such as edge or firefox and going to outlook.com as Speccy has shown
    speccy likes this.
    10-02-2016 05:33 AM

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