1. Windows Central Question's Avatar
    When I turn the phone on the lock screen appears but will not move. I have tried to turn the phone off by holding the button in, the screen moves up on its own, but I am not able to slide the screen down to power off.
    09-28-2016 07:05 AM
  2. Chintan Gohel's Avatar
    When I turn the phone on the lock screen appears but will not move. I have tried to turn the phone off by holding the button in, the screen moves up on its own, but I am not able to slide the screen down to power off.
    this happened recently? Is it a new phone?
    Do you have windows 10 mobile? If yes, can you swipe down from the top to get to action centre?
    Which phone model is it? Can you remove the battery?

    You can also try a soft reset:
    Soft Reset is holding the Volume Down & Power buttons until the phone vibrates and reboots (about 15 seconds). This reboots the phone with a cleared out RAM and Cache. No data is lost. It is good for when the phone freezes or you experience a glitch of some sort.

    If you need additional help or have more questions or details to share, please join the site so you can reply in this thread. See this link for instructions on how to join Windows Central.
    09-28-2016 07:24 AM

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