1. Windows Central Question's Avatar
    I loaded some custom sounds to my phone (into the ringtones folder) and edited some contacts and assigned those tones to contacts as text alert sounds.
    A few days later the contacts had lost those custom alerts, although they still appeared in the ringtone folder.
    I reassigned the tones to the contacts but a few days later they had gone again - why is this ?
    09-30-2016 12:59 PM
  2. spicypadthai's Avatar
    Are you using Outlook contacts? If yes, it's probably b/c you were "upgraded" to the new Outlook.com which deleted contact photos and ringtones for many of us.
    Chintan Gohel likes this.
    09-30-2016 02:23 PM
  3. Chintan Gohel's Avatar
    I loaded some custom sounds to my phone (into the ringtones folder) and edited some contacts and assigned those tones to contacts as text alert sounds.
    A few days later the contacts had lost those custom alerts, although they still appeared in the ringtone folder.
    I reassigned the tones to the contacts but a few days later they had gone again - why is this ?
    If you need additional help or have more questions or details to share, please join the site so you can reply in this thread. See this link for instructions on how to join Windows Central.
    10-01-2016 09:30 AM
  4. Chintan Gohel's Avatar
    Are you using Outlook contacts? If yes, it's probably b/c you were "upgraded" to the new Outlook.com which deleted contact photos and ringtones for many of us.
    but then after the upgrade, do ringtones stick or randomly disappear again?
    10-01-2016 09:30 AM
  5. spicypadthai's Avatar
    but then after the upgrade, do ringtones stick or randomly disappear again?
    They've stuck so far but one person in this thread had it happen again after redoing them. Not sure if photos or ringtones or both.
    Chintan Gohel likes this.
    10-01-2016 12:23 PM

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