1. Windows Central Question's Avatar
    When my update was done its reboot automatically nd now it is keep on rebooting i was updating sodtware form cyan to denim.....pls help..!!!
    09-30-2016 03:35 PM
  2. shmsnh's Avatar
    You will need to perform a hard reset. While off, press the volume down key until you see an exclamation point. Then press the volume up, volume down, power, volume down keys (in that order).
    Chintan Gohel likes this.
    10-01-2016 12:22 AM
  3. Chintan Gohel's Avatar
    When my update was done its reboot automatically nd now it is keep on rebooting i was updating sodtware form cyan to denim.....pls help..!!!
    try doing the hard reset or a restore using windows device recovery tool

    Hard Reset really should be a last resort. Use Hard Reset when the phone is completely unresponsive and no other method will work.
    • Power off the phone > hold Volume Down > press Power > keep holding Volume Down until you see the exclamation (!) screen, then immediately release the Volume Down
    • Now tap Volume Up / Volume Down / Power / Volume Down
    • You should see the spinning gears and your phone will reflash the last OS version held in recovery. You do loose data, but get your phone back. Sign into your Microsoft Account and restore your backup during the set up.


    Factory Reset is Done through Settings > About > Reset your phone (8 & 8.1) or Settings > System > About > Reset your phone (W10M).

    • You should see the spinning gears and your phone will reflash the last OS version held in recovery. You do lose data, but get your phone back. Sign into your Microsoft Account and restore your backup during the set up.


    In case of Hard Reset & Factory Reset the phone goes back to the exact version you were running when you performed the reset.


    WDRT For right now, Windows Device Recovery Tool is only flashing 8.1 to models that did not launch with 10 so it is the way to revert if you don't care for W10M: Windows Device Recovery Tool FAQ

    If you need additional help or have more questions or details to share, please join the site so you can reply in this thread. See this link for instructions on how to join Windows Central.
    10-01-2016 08:39 AM

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