1. Windows Central Question's Avatar
    Nokia Lumia 1020 windows phone 8.1
    suddenly Data Sense stopped working. Since then I can't backup the phone, update apps, sync emails, set up Cortana, etc.
    How to fix that problem?
    10-03-2016 08:45 PM
  2. abhishek singh21's Avatar
    Hi and welcome to windows central forums :)

    Are you able to disable data sense udner settings? :>In the settings -> slide to the left to applications -> background data -> then data sense, is it selected if so, deselect it. this should fix your issue, if not go ahead with a soft reset(volume down+lock key)

    please join the site so you can reply in this thread. See this link for instructions on how to join Windows Central.
    10-04-2016 02:11 AM
  3. StarLord0890's Avatar
    It could also be ur sim network setting. Check if ur sim apn setting is only ipv4 then a lot of apps can't access internet store won't open emails won't sync and what not. Set the setting right as ipv4v6 by editing the apn setting

    Sent from mTalk
    Chintan Gohel likes this.
    10-04-2016 02:50 AM
  4. Chintan Gohel's Avatar
    Nokia Lumia 1020 windows phone 8.1
    suddenly Data Sense stopped working. Since then I can't backup the phone, update apps, sync emails, set up Cortana, etc.
    How to fix that problem?
    is wifi working? And do you have enough data balance on your SIM?
    10-04-2016 05:37 AM
  5. elnina Nina's Avatar
    I can't open it at all. Tried soft reset, but that didn't fix the problem.
    Last edited by elnina Nina; 10-06-2016 at 12:08 PM.
    10-06-2016 11:56 AM
  6. elnina Nina's Avatar
    Network selection is set up to automatic. I would not know how to set up the APN. Too many questions I don't know answers, like authentication type, proxy server URL, proxy port etc.
    10-06-2016 12:05 PM
  7. elnina Nina's Avatar
    WiFi is working fine. I have unlimited data plan.
    10-06-2016 12:06 PM
  8. elnina Nina's Avatar
    I guess no one knows how to fix it
    And of course Microsoft isn't going to offer professional help either. :(
    11-08-2016 04:50 PM

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