1. Windows Central Question's Avatar
    When I try to charge my phone it won't charge, I've tried changing cords but it still doesn't charge. But when I tried it again it didn't say it was charging but the percentage on my phone is increasing. What does this mean? Should I get a new phone as soon as possible?
    10-04-2016 07:33 PM
  2. rc653's Avatar
    Try turning off your phone completely, then reinsert your battery, turn it back on, then retry charging your device to see if this issue has been resolved.

    If not, go to your nearest Microsoft store or cell phone provider for assistance. The best way is to get physical help from one of their representatives and explaining your issue.

    Your device also comes with a 1 year manufacturer warranty, which they will replace your device for free if it's been less than a year since your purchased your phone.
    10-05-2016 01:10 AM
  3. shmsnh's Avatar
    You won't be able to (easily) remove your battery on a Lumia 920. Do a soft reset and check what happens. To do a soft reset, press and hold the power and volume down keys until your phone vibrates.
    10-05-2016 01:29 AM

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