[Windows Central Question]

Cannot open used windows phone because it is asking for

recovery key

[rusty502]

You need to contact previous owner..... Sounds like he/she had reset protection enabled.....only previous owner can access reset key as far as I know....without that it's a paperweight.....sorry

Sent from mTalk

[DOGC_Kyle]

The previous owner of the phone needs to remove it from their account before someone else can use it. They can do this at http://account.microsoft.com/devices

When they remove it, they will receive the recovery key. They can send you the recovery key so you can unlock the phone.

This is a security feature to stop stolen phones from being re-sold and used. Microsoft has more information here: https://support.microsoft.com/en-us/...otect-my-phone