1. Windows Central Question's Avatar
    Cannot open used windows phone because it is asking for

    recovery key
    10-13-2016 05:07 PM
  2. rusty502's Avatar
    You need to contact previous owner..... Sounds like he/she had reset protection enabled.....only previous owner can access reset key as far as I know....without that it's a paperweight.....sorry

    Sent from mTalk
    xandros9 likes this.
    10-13-2016 05:50 PM
  3. DOGC_Kyle's Avatar
    The previous owner of the phone needs to remove it from their account before someone else can use it. They can do this at http://account.microsoft.com/devices

    When they remove it, they will receive the recovery key. They can send you the recovery key so you can unlock the phone.

    This is a security feature to stop stolen phones from being re-sold and used. Microsoft has more information here: https://support.microsoft.com/en-us/...otect-my-phone
    xandros9 and rusty502 like this.
    10-13-2016 05:51 PM

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