1. FredBloggs007's Avatar
    Hi all. Since the app update in prod to OneDrive on 12 Oct, I've been unable to launch OneDrive. The app shuts down just after the splash screen. Is anyone else experiencing this problem as I haven't seen it widely reported? I can't even re-install the app as it's a core and the option to remove doesn't show. BTW - OneDrive is fine on my SP3 and I'm running prod build on both.
    10-20-2016 02:20 AM
  2. abhishek singh21's Avatar
    check under store if you have any pending updates for one drive, also do a soft reset and check if that helps.

    for soft reset hold volume down+power key until phone reboots.
    libra89 likes this.
    10-20-2016 08:28 AM
  3. FredBloggs007's Avatar
    check under store if you have any pending updates for one drive, also do a soft reset and check if that helps.

    for soft reset hold volume down+power key until phone reboots.
    Thanks - tried those but still no difference. Is it just me that has this problem since the 12 Oct update to OneDrive?
    10-20-2016 04:31 PM
  4. abhishek singh21's Avatar
    Is it just me that has this problem since the 12 Oct update to OneDrive?
    could be just isolated to you because there hasn't been any reports of such similar issue by other users or even i haven't faced that issue on my 730.
    10-20-2016 09:04 PM
  5. FredBloggs007's Avatar
    could be just isolated to you because there hasn't been any reports of such similar issue by other users or even i haven't faced that issue on my 730.
    Oh dear - I'm stuck on this one then as I can no way to reinstall the app other than a hard reset?
    10-21-2016 12:54 AM
  6. abhishek singh21's Avatar
    one drive is a stock inbuilt app, you cant uninstall it.Either you should wait for a future update for the app or i fear go ahead with a hard reset.
    10-21-2016 01:35 AM
  7. FredBloggs007's Avatar
    Yep - feared that. Thanks for your help though.
    10-21-2016 01:45 AM
  8. FredBloggs007's Avatar
    Still got the problem and patiently waiting for an OneDrive update to come before I reset the phone...
    11-02-2016 02:41 AM
  9. FredBloggs007's Avatar
    So it happened today... new version of OneDrive released. Installed, updated... but I still have the crash on startup failure. Shall I hard reset the phone now?
    11-02-2016 06:50 PM
  10. FredBloggs007's Avatar
    Got another Onedrive update today and it's fixed the problem. All my photos in the camera roll which were pending have also been backed up - phew!
    abhishek singh21 likes this.
    11-04-2016 05:02 AM

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