1. Windows Central Question's Avatar
    I have a lumia 530 with a 8.1 . My battery is dead but when I try to charge it the phone boots up with Nokia logo, goes into a blank screen and then restarts again. I can't soft reset or hard reset, it doesn't respond. When I unplug the charger it shows the low battery logo, so it isn't charging either. What do I do?
    10-21-2016 08:19 AM
  2. Summer_Moon's Avatar
    I have a lumia 530 with a 8.1 . My battery is dead but when I try to charge it the phone boots up with Nokia logo, goes into a blank screen and then restarts again. I can't soft reset or hard reset, it doesn't respond. When I unplug the charger it shows the low battery logo, so it isn't charging either. What do I do?
    Leave it on the charger (wall charger) for 2-3 hours (or more possibly) and just let it do its boot loop. The battery has to charge to a certain percentage before it will start. Just be patient and let it do its thing
    10-21-2016 08:27 AM
  3. shmsnh's Avatar
    As the last resort, you might want to use the Windows Device Recovery Tool.
    10-22-2016 01:14 AM

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