10-25-2016 06:57 AM
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  1. Windows Central Question's Avatar
    Windows Central Question
    even with the wi fi on
    10-25-2016 06:42 AM
  2. charlatan1978's Avatar
    charlatan1978
    Trusted Member
    Q&A Team
    Ambassador
    Hi, what happens when you try? Do you get an error message?
    It's probably worth a soft reset of your phone (I'm assuming it's a problem with your phone).

    If you need additional help or have more questions or details to share, please join the site so you can reply in this thread. See this link for instructions on how to join Windows Central.
    10-25-2016 06:57 AM
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