1. Windows Central Question's Avatar
    I am now unable to login to my new laptop. Tells me to go to account.live.com/password/reset but don't know how to do that.
    10-26-2016 04:54 PM
  2. Krystianpants's Avatar
    Does the new HP laptop not come with a default user login?

    Once logged in you can go to accounts under settings and see if you can login with your account.

    Remember the account requires the full e-mail address and is case sensitive.

    If you do have access to https://account.microsoft.com go to login from there if it doesn't work click on "forgot password" and it will likely send to your specified email account to reset. I would also setup microsoft authenticator on your phone for easy reseting and better security.
    10-26-2016 06:20 PM
  3. Jamlsers's Avatar
    I am now unable to login to my new laptop. Tells me to go to https://www.recoverywindowspassword....ord-reset.html
    but don't know how to do that.
    Even if you didn't have a Microsoft account with HP laptop, as long as you have set other admin account on the laptop , you can still use these to reset locked account password in a free way ,
    Last edited by Jamlsers; 08-22-2017 at 12:51 AM.
    08-17-2017 03:02 AM

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