New HP Laptop won't recognize password. Can't go to accoun.live.com/password/reset.

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Windows Central Question

I am now unable to login to my new laptop. Tells me to go to account.live.com/password/reset but don't know how to do that.
 

Krystianpants

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Sep 2, 2014
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Does the new HP laptop not come with a default user login?

Once logged in you can go to accounts under settings and see if you can login with your account.

Remember the account requires the full e-mail address and is case sensitive.

If you do have access to https://account.microsoft.com go to login from there if it doesn't work click on "forgot password" and it will likely send to your specified email account to reset. I would also setup microsoft authenticator on your phone for easy reseting and better security.
 

Jamlsers

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Aug 17, 2017
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