1. Windows Central Question's Avatar
    lock- screen is with clock and doesn't react on anything, button for unlocking, double-click on screen, when i connect it with charging cable to computer, computer doesn't see it, when i call from other number nothing happend on phone, and other phone shows ringing??? I don't know to open it and check the battery, also looks like normal turned on with locked screen. didn't fall, and didn't happen anything to phone, it was in the pocket.
    11-15-2016 04:34 AM
  2. RumoredNow's Avatar
    Try a Soft Reset. Hold the Volume Down + Power buttons until the phone vibrates and reboots (about 10 seconds). Soft Reset is a great go-to to solve many types of glitch.


    If that does not work then you need to try a Hard Reset:

    Hold Volume Down > press Power > keep holding Volume Down until you see the exclamation (!) screen, then immediately release the Volume Down

    Now tap Volume Up / Volume Down / Power / Volume Down

    You should see the spinning gears and your phone will reflash the last OS version held in recovery. You do loose data, but get your phone back. Sign into your Microsoft Account and restore your backup during the set up.





    If you need additional help or have more questions or details to share, please join the site so you can reply in this thread... Please see this link for instructions on how to join Windows Central.
    libra89 likes this.
    11-15-2016 07:48 AM

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