1. arjan wolthuis's Avatar
    Hi

    I've been trying for the past 3 weeks to send my phone in for repair. Since microsoft has B2X to do the service. ok. But................

    it's the worst support ever. I got the wrong shipping label and their support employees don't have any knowleagde of my problem. One support chat says something different than the other.. and that's half the story. (I don't feel like typing the rest because it pisses me off so much)

    Meanwhile microsoft sticks it head into the sand telling me to complain to B2X. but B2X has also not helped my with my complains. So no support from both companies.

    Anybody got similair stories with B2X? And should i take legal steps against B2X? I am afraid if this goes on my phone doesn't have warranty anymore.
    11-18-2016 05:12 PM
  2. GhostEchelon's Avatar
    If your phone has no warranty then they can't help you on fixing any problem with your phone. You will need a third party to fix your phone.
    libra89 likes this.
    11-21-2016 05:00 AM
  3. mikepalma's Avatar
    Not worth it for 640. Buy a new 640XL for $79 at dailysteals and move on
    11-21-2016 05:06 AM
  4. arjan wolthuis's Avatar
    If your phone has no warranty then they can't help you on fixing any problem with your phone. You will need a third party to fix your phone.

    It's still under warranty. ;) but look it up on the internet. Many people complain about B2X service
    11-26-2016 10:14 AM
  5. GhostEchelon's Avatar
    Well. I hope to never have to chat to them to have my phone sent out for any repairs. Since I take care of my phone and have it in a case. I expect no damage to it. :)
    Last edited by GhostEchelon; 11-27-2016 at 01:00 AM.
    11-27-2016 12:45 AM
  6. arjan wolthuis's Avatar
    Well. I hope to never have to chat to them to have my phone sent out for any repairs. Since I take care of my phone and have it in a case. I expect no damage to it. :)

    Same goes for me. But this problem was hardware failure. My headphone jack stopped functioning correctly. After a month I paid for the repair but not with B2X :).
    11-27-2016 03:55 AM

Similar Threads

  1. Pro Shot a good app for a 950 XL?
    By Tullphan in forum Microsoft Lumia 950 XL
    Replies: 3
    Last Post: 11-19-2016, 06:10 AM
  2. Setup Hotspot for Lumia 950?
    By steeler4life in forum Ask a Question
    Replies: 3
    Last Post: 11-18-2016, 07:51 PM
  3. Mail app continually asking for my password
    By Windows Central Question in forum Ask a Question
    Replies: 1
    Last Post: 11-18-2016, 04:15 PM
  4. You can now buy Xbox Design Lab gift codes for the gamer in your life
    By WindowsCentral.com in forum Windows Central News Discussion
    Replies: 0
    Last Post: 11-18-2016, 03:50 PM
  5. The Brenthaven Collins Vertical Messenger Bag for Surface Book is outstanding
    By WindowsCentral.com in forum Windows Central News Discussion
    Replies: 0
    Last Post: 11-18-2016, 03:11 PM
LINK TO POST COPIED TO CLIPBOARD