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  1. Christopher Lindsay's Avatar
    First my phone wouldn't keep the right date. My phone would show the proper date but the calendar would have another date. I went into the calendar app and I got an "out of sync" error. I click "fix it" and it does nothing to actually fix the problem even though it's saying everything is fixed. I logged out of the account and back in and that fixed the calendar showing the wrong date but now everything else isn't working. I'm still getting the account out of sync error in outlook and in calendar but now I'm also unable to get any emails. None of my contacts show up and other issues. I don't even know what could have caused all of this. Is hard reseting my phone my only option. I've tried soft reset's. I've checked my password and everything Microsoft suggest in It's quick help and nothing works. What do I do?

    Last edited by Christopher Lindsay; 12-06-2016 at 07:04 PM.
    12-06-2016 03:12 PM
  2. spicypadthai's Avatar
    If you haven't already, try deleting the MS account and adding it back but a hard reset is probably the best thing.
    12-06-2016 04:07 PM
  3. DominicanNY's Avatar
    Delete your microsoft account and then try a soft rest
    12-06-2016 04:22 PM
  4. Christopher Lindsay's Avatar
    Delete your microsoft account and then try a soft rest
    Tried this. It doesn't fix anything.
    12-06-2016 07:07 PM
  5. Christopher Lindsay's Avatar
    If you haven't already, try deleting the MS account and adding it back but a hard reset is probably the best thing.
    This is what made the problem worse. I think hard reset is my only move. I'm so tired of resetting my phone smdh. It's time I leave this platform.
    12-06-2016 07:08 PM
  6. libra89's Avatar
    I'm sorry that you're having these issues. What happens if you try to add another email address to view in Outlook?
    12-06-2016 07:33 PM
  7. Christopher Lindsay's Avatar
    I'm sorry that you're having these issues. What happens if you try to add another email address to view in Outlook?
    Error 0x80190190. I've had this phone since August and here's the second or third hard reset. I'm so over WP at this point. I did nothing and suddenly I'm having all of these problems. I'm officially looking into getting a new phone.
    12-06-2016 08:45 PM
  8. libra89's Avatar
    Error 0x80190190. I've had this phone since August and here's the second or third hard reset. I'm so over WP at this point. I did nothing and suddenly I'm having all of these problems. I'm officially looking into getting a new phone.
    That sucks. With the amount of frustration you have been dealing with, I can understand. I wish you the best with your decision.
    Laura Knotek likes this.
    12-06-2016 08:54 PM
  9. abnvon's Avatar
    Hold on if you want to set into recovery mode,try files and password recovery tool first The Phone Recovery Expert (this is for iOS) or Android Phone Manager (this is for Android) hope to give you some help..
    12-08-2016 11:23 PM
  10. abnvon's Avatar
    DO you finish the issue now?
    12-08-2016 11:24 PM
  11. Christopher Lindsay's Avatar
    I reset my phone and the problem went away but it's back again smh. Can't log into my account even though I never did anything to log out.
    12-17-2016 09:18 PM
  12. Christopher Lindsay's Avatar
    My phone won't even reset now. Tried to get help from Microsoft and it was the worse experience. Apparently phone support is handled through a third party. That third party couldn't even send me a new phone cause that's done through another third party. this is the second time I've been forced to reset my phone in the last 2 weeks for account syncing problems. As soon I get a new phone I'm selling it for an iPhone. I'm done with ish.
    12-18-2016 08:33 AM

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