1. Windows Central Question's Avatar
    I have no idea what this is or if it should be cleared or not. The surface pro 4 is only 2 months old. Not much data on it but had to reset it as she had mistakingly downloaded some nasty malware. Figured this was the best way out. We dont have back up of data or reset points or anything like that or a restore usb etc.
    12-07-2016 01:17 AM
  2. shmsnh's Avatar
    To my knowledge, TPM is the Trusted Platform Module - something BitLocker uses. I have no idea what happens if you clear the TPM. Maybe someone with more experience/knowledge will be able to advise.
    holdum333 likes this.
    12-07-2016 01:40 AM
  3. holdum333's Avatar
    Hi ! Welcome to Windows Central. Here's a couple of links that might help you! If you need more help please join the forum!
    https://technet.microsoft.com/en-us/...(v=ws.11).aspx
    https://answers.microsoft.com/en-us/...c-78b2b3b87c2d

    http://forums.windowscentral.com/ask...community.html
    12-07-2016 10:15 AM

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