12-19-2016 09:04 AM
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  1. holdum333's Avatar
    Hi Dr H It seems to me the only way your ever going to be satisfied is with a new rig that has a SSD and all the updated hardware. I'm also thinking you might need another visit from the cable guy. Tell them you're not satisfied and show him what's going on and threaten them with changing ISP. They carry laptops with them. Have him hook his up and show you that it's your problem. Get mean. You have two PCs and you can't get the speed you're paying for. I agree with @PlexusCV. There's lots of reasons for a slow PC. When I see that red X(Post #73) on your internet connection, that gives me great concern about the ISP. When you get that many different reading; and one failed, some thing ain't right IMHO. I'm really out of my pay grade on this one.
    You all have fun!
    Attached Thumbnails superman_drinking_.jpg  
    12-14-2016 05:16 PM
  2. PlexusCV's Avatar
    Did you run speed test on those severs? What were the results?

    Try this for usb adapter: Go into device manager, and find the network adapter. Then, right-click and select properties.
    Next find the power management tab. Finally un-tick the boxes on that tab that allow for the adapter to be turned off, and apply. you should now have no problems with it turning off all the time.


    Sent from mTalk
    holdum333 likes this.
    12-14-2016 05:20 PM
  3. holdum333's Avatar
    Here's what I pay for 50/5! Here's what I get Wireless. Would be even better with a Ethernet cable! Got a great ping tonight! Yea!
    Speedtest.net by Ookla - My Results
    12-14-2016 08:29 PM
  4. Dr H's Avatar
    Quickly losing my mind.

    @ PlexusCV
    I did open the properties and shut off the only power option I could find. That SEEMS to have resolved the random disconnects.

    However, this morning's speedchecks ... with no other devices in use:

    2016-12-15-speedtext-chrome.png

    2016-12-15-twc-chrome.png

    Seriously, WTF? These are both local servers and the network properties data says I have a gigabyte connection.
    This is going to turn out to be a tiny glitch somewhere in the billion lines of code that runs this computer, isn't it?
    12-15-2016 06:37 AM
  5. PlexusCV's Avatar
    This is going to turn out to be a tiny glitch somewhere in the billion lines of code that runs this computer, isn't it?
    I use one method to rule out windows OS problems, you could try it too.
    Use a linux bootable usb thumb drive, boot up linux and try those tests again.
    If you are willing to try this you will need a blank usb thumb drive with at least 2Gb of storage, download and install a program called 'rufus' on your PC and download a linux ISO.
    I recommend Linux Mint XFCE or Lubuntu because they have a very light UI.

    Sent from mTalk
    holdum333 likes this.
    12-15-2016 06:50 AM
  6. mtf1380's Avatar
    Three other possibilities come to mind (problems that I had with my IPS).

    1.) high internet traffic in your area, due to holiday shopping?
    2.) Low tech cable from ISP transfer station to your home/office (I had this problem and had to have the ISP install 1 mile of new cable - some above, and some below ground)?
    3.) bad splice in cable from ISP, permitting moisture to penetrate connection (I had this problem too, my driveway is .33 miles long and had many splices over the years, and the newer bandwidth cable does not like moisture, so when it rained or snowed, it caused me lots of problems - had to have it replaced with 1 long run, no splices).

    Your IPS should be able to run tests to determine if any of the above is/are the issue.
    PlexusCV and holdum333 like this.
    12-15-2016 06:55 AM
  7. Dr H's Avatar
    1) High traffic - how would I know. I live in the center of a city of ~35,000, so it's not exactly a metropolis. Additionally, as we were all upgraded to this 300Mps broadband, shouldn't there be more than ample capacity, even for holiday season?

    2 & 3) Low tech cable/bad splice - again, how would I know. My service is delivered via a drop from a utility pole right in front of my house, length, maybe 35 feet. (Again, if this were the issue, wouldn't that have shown during the recent tech visit that confirmed 300 Mbps speeds)

    The cover to the cable junction box on my house had been falling off. The tech secured it after visually checking the cables and said that isn't a likely source of speed degradation. Could that be a splice problem?

    @ PlexusCV, that sounds like an interesting idea but you are moving past my tech comfort zone. I had enough trouble getting a Win10 USB rescue boot to work.
    12-15-2016 08:14 AM
  8. holdum333's Avatar
    Hi I have UBUNTU 14.04.3 on a DVD. It works for me. I haven't used it enough to know a lot. Have gotten on line with it. Looked at my files, minor things. More or less just to see if I could do it. It wasn't that hard to do. That would eliminate every thing except the hard drive IMHO.Hey PlexusCV. Would like to hear your thoughts about this program. Hot CPU Tester! Here's what is said by it. Major Geeks recommends it, for what that's worth.7Byte : Hot CPU Tester Pro
    I have ran the free version on my PC and every thing tested good. Might be a good tool for a repairman??
    Hot CPU Tester Pro is a system health and stability tester. It tests CPU, chipset and virtually all parts of motherboard for errors/bugs, defective parts and components. It is a burn-in test with uniquely designed state of the art DefectTrack engine. DefectTrack is a technology developed by 7Byte to diagnose systems regarding its stability and in general, computer's health. Hot CPU Tester is currently being used in many labs and governmental organizations around the world, as a reliable stability testing utility.
    12-15-2016 09:21 AM
  9. ouyangtingxin's Avatar
    Yeah i think it is the issue with the cable or your motherboards Ethernet port. There are many types of of cables that deliver different speed
    12-15-2016 05:00 PM
  10. holdum333's Avatar
    Wow!! This thread sure got quite! Is there any update progress?
    12-17-2016 03:28 PM
  11. Steve Hampe's Avatar
    Wow!! This thread sure got quite! Is there any update progress?
    Sorry, had to take some time to attend to neglected work.

    Anker support replied with an offer to replace/refund the USB adapter. Tested it on my laptop and only got 100 Mbps speed despite network properties confirming 1 Gbps available.

    So, waiting for the replacement.
    holdum333 likes this.
    12-18-2016 09:19 AM
  12. slyronit's Avatar
    Sorry, had to take some time to attend to neglected work.

    Anker support replied with an offer to replace/refund the USB adapter. Tested it on my laptop and only got 100 Mbps speed despite network properties confirming 1 Gbps available.

    So, waiting for the replacement.
    By the way, you will never see 1Gbps if you use it with a USB 2.0 port, hope you have considered that.
    12-18-2016 10:59 PM
  13. holdum333's Avatar
    By the way, you will never see 1Gbps if you use it with a USB 2.0 port, hope you have considered that.
    Hi ! Good idea! Wondering if more then one port was tried. I think my Toshiba has two 2.0 ports and one 3.0 port. I think the one on the left is the 3.0. That's the one I always plug my external drive into!
    12-18-2016 11:46 PM
  14. Dr H's Avatar
    @ slyronit
    Yes, I did consider the USB 2.0 v 3.0 issue, but:
    1. AMZ answers suggest some USB 2.0 users were able to get near 1 Gbps speeds;
    2. I'm not even consistently getting 100 Mbps speeds with the Anker USB > Ethernet;
    3. There is the additional issue of the USB just intermittently dropping the signal altogether.


    @holdem333
    I did try different ports on the Compaq desktop, but not my Toshiba laptop. I believe (from the pic of your specs page) we have the same model laptop (mine is the L755D-S5106) and that the one left-side USB is a 3.0. I'll double check that today before shipping the USB Ethernet back to Anker (just got the return label).

    EDIT: No go on the Toshiba ports, just checked specs: 1-USB (2.0) port with Sleep and Charge, 2-USB (2.0) ports
    Last edited by Dr H; 12-19-2016 at 07:44 AM.
    12-19-2016 07:30 AM
  15. PlexusCV's Avatar
    2.0 ports are black and 3.0 are blue.

    Sent from mTalk
    12-19-2016 07:34 AM
  16. slyronit's Avatar
    Those who claim to have seen Gigabit speeds on USB2.0 need to explain how, seeing how USB 2.0 (High speed) is theoretically limited to 480 Mbit/s.

    Also, this depends largely on the quality of the controller being used and this 480 Mbit/s is shared between all ports on that controller. Due to bus access constraints, the effective throughput of the High Speed signaling rate is limited to 280*Mbit/s or 35*MB/s

    Also, a bottleneck is how the controller connects to the system bus.
    PlexusCV likes this.
    12-19-2016 07:39 AM
  17. Dr H's Avatar
    Only reporting what I read:
    https://www.amazon.com/forum/-/Tx3JG...pUvbUpU3606548

    But have to do SOMETHING as I 'm watching my computer taking 5s to render each letter in this text box!
    12-19-2016 08:33 AM
  18. slyronit's Avatar
    Ha ha. That is due to the Windows central website ads. There's a separate thread ongoing for that.
    12-19-2016 08:34 AM
  19. tgp's Avatar
    2.0 ports are black and 3.0 are blue.
    Yes, although I believe there is one exception to this. If a machine has only 3.0 USB ports (and no 2.0), they may all be black.
    12-19-2016 08:48 AM
  20. Dr H's Avatar
    Oh, forgot to tell the group, late last week, owing to various comments, I uninstalled Chrome - no noticeable improvement in browser speed with Firefox.

    Anker USB Ethernet awaiting return pick-up. They claim they'll send the replacement as soon as the return's tracking indicates it's en route.
    Updates as events warrant.
    12-19-2016 09:04 AM
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