1. Windows Central Question's Avatar
    Last night my phone went through an automatic software update, after which I had to enter all requested info as it was a new phone I started to use. Everything went well until I have selected the correct back-up file to restore (after having entered my nokia account login). The restore starts and at 20% the security procedure starts. I request the security code via phone, I enter the code and then I receive the following error message: "Cannot connect to the service, or you have a connection issue or the problem is at the other side, try again later. I'm given 2 options. First one is not to restore the backup file which I don't want. Second option is to try again. I select that one but I always come back to the same error message !?
    What should i do to restore back-up properly ? Thx
    12-14-2016 03:07 AM
  2. charlatan1978's Avatar
    Hi, it sounds as though there are network problems.
    Are you able to try connecting via another WiFi point? Or reboot your router if this is in your house.

    If you need additional help or have more questions or details to share, please join the site so you can reply in this thread. See this link for instructions on how to join Windows Central.
    12-14-2016 07:02 AM
  3. lsmeyers's Avatar
    Thanks for your reaction! My wifi connection works fine as all my other devices connect without any problem, even my lumia 930 when I skip the restore session. What else could be the reason ?
    12-14-2016 07:25 AM
  4. charlatan1978's Avatar
    Hi, welcome to the forums.
    If you were to sign into your Microsoft account on a PC/Laptop, are there any issues?
    12-14-2016 07:58 AM
  5. lsmeyers's Avatar
    Thx !
    No issues when logging in into my Nokia/Microsoft account
    12-14-2016 08:02 AM
  6. charlatan1978's Avatar
    Maybe the update messed with the OS.
    Try a hard reset and then try restoring.
    12-14-2016 08:43 AM
  7. lsmeyers's Avatar
    That's what I did, a hard reset & restore afterwards. And that's what led me to this issue
    12-14-2016 09:32 AM

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