1. Jsypher's Avatar
    After updating to Build 14977.100 my phone has been behaving very strange and I'm not enjoying it ,Most of my apps like WhatsApp even games like asphalt 8 are not even opening and give a black screen then collapse when they want and during this process the back button doesn't work ,I tried a soft reset and nothing worked,did a hard reset and I lost most of the windows 10 in-built apps like groove and even maps but then I managed to download them on the store tho this is unusual,
    I'm using a Lumia 930 .Did a hard reset and there are no error messages

    PLEASE HELP !!
    12-16-2016 10:21 AM
  2. charlatan1978's Avatar
    Have you tried the Windows Device Recovery Tool?
    Guytronic and aximtreo like this.
    12-16-2016 10:29 AM
  3. Jsypher's Avatar
    Yes I have
    12-16-2016 10:30 AM
  4. charlatan1978's Avatar
    Yes I have
    And what was the result of using it?
    Guytronic and aximtreo like this.
    12-19-2016 04:42 AM

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