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  1. Windows Central Question's Avatar
    my laptop screen will not display on the actual laptop screen. when using an external monitor the display is on the external only. The monitor works because if i run the built in display test on power up the built in monitor will display colors and thats it( on restart build in monitor is unpowered). i looked in device manger and my monitor just says generic pnp device. i updated the drivers via the dell website and the issue is still here
    12-19-2016 04:52 PM
  2. bracdaddy's Avatar
    laptop built in monitor does not display.
    built in monitor display coloring during display self test during boot up ( power + d key)
    updated drivers off dell website no fix
    laptop will display on an external monitor
    in device manager under monitors it only shows generic pnp monitor
    12-19-2016 05:00 PM
  3. holdum333's Avatar
    Hi welcome to Windows Central! "In device manager under monitors it only shows generic pnp monitor" That's normal ! If a external monitor works, but the monitor on laptop doesn't, not much you can do but replace it. What do you see when you press the windows logo+P
    Attached Thumbnails capture25.jpg  
    12-19-2016 06:18 PM
  4. shmsnh's Avatar
    Do you have a discrete graphics card or just the integrated one?
    holdum333 likes this.
    12-19-2016 11:12 PM
  5. RumoredNow's Avatar
    Threads Merged.

    User... Please do not create multiple threads on your issue. It actually works against you as any advice gets scattered around and a coherent conversation cannot develop as easily...
    holdum333 and Guytronic like this.
    12-20-2016 08:50 PM

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