1. Windows Central Question's Avatar
    i have tried to hard reset my phone but it is not of any use.
    when i perform last step of hard reset its not of any use its just restarting.
    sripadha likes this.
    12-24-2016 04:17 AM
  2. sripadha's Avatar
    i am also facing with the same problem.
    help us guys.
    12-24-2016 04:31 AM
  3. shmsnh's Avatar
    Could you elaborate? What exactly have you tried?
    12-24-2016 05:09 AM
  4. sripadha's Avatar
    i forgot my phone password, so i tried to hard reset it. that is holding power button and after it vibrates holding volume down button after than pressing a pattern of buttons, like first volume up button followed by volume down button and power button lastly volume button. as per the nokia official website when you perform these steps you phone will restart and all the data is lost. but when i do this my phones just restarts and again asks me password which i had forgot.
    12-24-2016 05:28 AM
  5. shmsnh's Avatar
    The proper reset combination is: press and hold volume down, press power to turn it on, keep holding volume down until you see an exclamation mark, then press volume up, volume down, power, and volume down - in that order.

    Give it a try.
    12-24-2016 06:18 AM
  6. sripadha's Avatar
    no its not working.
    12-24-2016 07:04 AM
  7. Tejas Javery's Avatar
    If hard reset is not working, then i suggest you download the application on your pc called as Lumia recovery tool. (in your case, it might be Nokia recovery tool.) plug in your phone via usb chord into the pc. Open the app, it will detect the phone. Follow the procedure it shows. It will completely reset your phone to the last stable build of windows 8. Or 8.1.
    Note: This method will work 100%. And it needs good amount of data. So make sure you have wifi.


    Let me know if it works out.
    12-24-2016 09:42 AM
  8. Tejas Javery's Avatar
    You will be about to download the app from Microsoft website. Just google it.
    12-24-2016 09:43 AM

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