HELP!!HOW Can i ask for a REFUND on my FORZA motorsport 6 which i bought from microsoft store?

[Windows Central Question]

hi today i accidently purchased this forza 6 ultimate in store page i didnt know its only playable on XBOX ONE and i dont have an x1 and i dont wanna have 1 now i have wasted my 57$ and dont see A RETURN option anywhere i really appreciate someones help thanks before :X

 

[AMIROGG]

@butt boy909
hi there thanks for your answer , THERE IS NOTHING TO HELP me for Return/Refunds there is NO return option WHAT SHOULD I DO NOW??!

https://forums.windowscentral.com/e...splayHelpReturnsRefundsPage%2F&token=qXGFBPkK

&

https://support.microsoft.com/en-us...count-refunds-for-purchases-and-subscriptions
in this one it says >> Windows Store purchases: Digital goods are non-refundable unless your service offer or applicable law says you?re eligible for a refund.

in the "Sales and support" page >> https://forums.windowscentral.com/e...%2FDisplayHelpContactUsPage%2F&token=dUfs1DPS
there is a "request a return" link and when i go to link it shows ERROR PAGE WHY??!!!! this error >>>Sorry, there was a problem with your request.
Return to the Microsoft Store home page.

 

[Krystianpants]

I'm curious. How did you purchase it from the store? Xbox only titles show up on xbox store only. I don't even see forza motorsport 6 other than apex which is for PC.

Can you link me to the page?

MS does have telemetry on if it was used or not so you should just ask for a refund through billing and explain your story. I ask for the link because it's hard to believe you were actually able to do it.

 

[AMIROGG]

I'm curious. How did you purchase it from the store? Xbox only titles show up on xbox store only. I don't even see forza motorsport 6 other than apex which is for PC.

Can you link me to the page?

MS does have telemetry on if it was used or not so you should just ask for a refund through billing and explain your story. I ask for the link because it's hard to believe you were actually able to do it.

hi Krystianpants thats the funny part dude because i did it through the store website not store app and i didnt see the descriptions >>>
Available on
Xbox One

Xbox One
Capabilities

Multiplayer Online- 1 to 24 players
Multiplayer Local- 2 players
https://www.microsoft.com/en-us/store/p/forza-motorsport-6/bqdsknrcxkkl
now i see it shows just the apex (free) and apex premium and forza 6 soundtrack to buy and i wasnt attentive that fm6 is just for x1 not win10

i got the ultimate edition

 

[AMIROGG]

should i call the support??!!whats their email?

 

[Indistinguishable]

should i call the support??!!whats their email?

I'd start here, AMIROGG.

www.microsoftstore.com/store/msusa/en_US/DisplayHelpContactUsPage/

 

[Krystianpants]

I wouldn't be too worried about it. Explain it to them that you bought it through the website because it didn't launch the store app. you didn't realize it was xbox. It was never downloaded or used so a refund shouldn't be an issue.