1. Windows Central Question's Avatar
    This is my second surface pro 4 that have the same issue.
    The machine is core i7 with 8G RAM and 256G SSD.

    It goes like this:

    I wake up the SP4 from sleep and found the Windows Hello camera stops working. I figured I would just do a restart, so I restart the SP4. Then it would boot into blue screen with CRITICAL_SERVICE_FAILED message, it would then restart, went into recovery screen, and would report that it couldn't recover, then reboot into BSOD and start all over again.

    This is my 2nd SP4 that has the exact same issue. The first one I took to the Microsoft store and they couldn't figure out the issue so they gave me a replacement (a refurbished unit).

    What should I do with this one??
    01-03-2017 03:42 PM
  2. holdum333's Avatar
    Hi Welcome to Windows Central. I would have never settled for a refurbished unit. My advise would be to take this one back also!
    If you need more help,please join the forum!
    http://forums.windowscentral.com/ask...community.html
    01-03-2017 04:35 PM

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