1. Windows Central Question's Avatar
    Hi,

    5 days ago, I upgraded my 640 from 8.1 to 10. I cloud - backed up messages, and backed them up locally using the app aswell. Then I factory reset the phone and upgraded.

    So now my W10 won't use the cloud back up (on either contacts or sms) and doesn't want to read my backup+restore local files. What do I do?
    01-21-2017 06:22 PM
  2. Chintan Gohel's Avatar
    Hi,

    5 days ago, I upgraded my 640 from 8.1 to 10. I cloud - backed up messages, and backed them up locally using the app aswell. Then I factory reset the phone and upgraded.

    So now my W10 won't use the cloud back up (on either contacts or sms) and doesn't want to read my backup+restore local files. What do I do?
    during sign up, did you sign in using the same email account as before? and have you set messages download to any time so that all messages come back? This is in the message app settings

    If you need additional help or have more questions or details to share, please join the site so you can reply in this thread. See this link for instructions on how to join Windows Central.
    libra89 likes this.
    01-26-2017 06:58 AM

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