1. Windows Central Question's Avatar
    I can't remember the passcode and need to unlock it without wiping the data in the phone as I need it please help me.
    02-04-2017 05:23 AM
  2. T Moore's Avatar
    Without the lock screen password you can not unlock the phone.
    That is what it is for and there is no way around the phone security.
    02-04-2017 09:50 AM
  3. RumoredNow's Avatar
    Best you can do is a Hard Reset (if reset protection is not turned on) and restore from a backup (if you made one).

    Power off the phone > hold Volume Down > press Power > keep holding Volume Down until you see the exclamation (!) screen, then immediately release the Volume Down

    Now tap Volume Up / Volume Down / Power / Volume Down

    You should see the spinning gears and your phone will reflash the last OS version held in recovery. You do lose data, but get your phone back. Sign into your Microsoft Account and restore your backup during the set up.

    If you need additional help or have more questions or details to share, please join the site so you can reply in this thread. See this link for instructions on how to join Windows Central.
    02-04-2017 01:09 PM

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