1. Windows Central Question's Avatar
    well, my windows 550 froze yesterday and i pulled out the battery, restarted it and it kept the microsoft logo on for a long while, i pulled out the battery again and tried to restart it, it has failed to till now.
    02-11-2017 11:05 AM
  2. gpobernardo's Avatar
    Hello and welcome to Windows Central.

    Have you considered bringing it to a service center? Or using the device recovery tool from your PC while your phone is plugged to your PC?

    If you need additional help or have more questions or details to share, please join the site so you can reply in this thread. See this link for instructions on how to join Windows Central.
    02-14-2017 12:57 PM

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