1. Windows Central Question's Avatar
    So, I wanted to reboot my phone to delete all data such as apps, pictures, contacts, etc. So, I did the usual "Down button + Power" to reboot it. But now the touch screen won't respond at all! Not only that, but now the phone is turning itself off and back on after not being interacted with every minute or so. Yes, i've even tried taking the battery out for 10-15 seconds and then turning the phone back on, but still no luck.

    Is there anything to fix this or does the phone need completely replaced?
    02-22-2017 07:33 PM
  2. Scienceguy Labs's Avatar
    So, I wanted to reboot my phone to delete all data such as apps, pictures, contacts, etc. So, I did the usual "Down button + Power" to reboot it. But now the touch screen won't respond at all! Not only that, but now the phone is turning itself off and back on after not being interacted with every minute or so. Yes, i've even tried taking the battery out for 10-15 seconds and then turning the phone back on, but still no luck.

    Is there anything to fix this or does the phone need completely replaced?
    Plug your phone in and charge it for a while. Then, download the Windows Device Recovery Tool, and give that a go. You can get it here: https://support.microsoft.com/en-us/...overy-tool-faq
    02-22-2017 07:55 PM

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