03-06-2017 07:54 AM
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  1. Windows Central Question's Avatar
    Windows Central Question
    Hello windows.
    when i first bought my Laptop (17/01/16) i installed Windows 10. but 1 month ago , my pc had sone issues so it went back to Acer to fix. After i got my laptop back , i lost my windows 10... and now i cant reinstall it whatever i do...

    Greetings Lorenzo.
    03-02-2017 09:36 AM
  2. TechFreak1's Avatar
    TechFreak1
    Ambassador
    Moderator
    Hello Lorenzo,

    1. are you getting any errors?
    2. which OS is the laptop running?
    3. how did you install windows 10 previously?
    4. have you tried the media creation tool from Microsoft's website?


    Please join the site so you can reply in this thread. See this link for instructions on how to join Windows Central.
    aximtreo and jmshub like this.
    03-02-2017 10:08 AM
  3. LorBae55's Avatar
    LorBae55
    the windows 8 is ver slow.. qnd i got it when it was free at the moment... and no ? i never heard of it.. i'll try it.. thank you
    03-02-2017 12:44 PM
  4. LorBae55's Avatar
    LorBae55
    doesnt work...
    03-02-2017 05:06 PM
  5. Ryujingt3's Avatar
    Ryujingt3
    Trusted Member
    Q&A Team
    What happens when you try to use the Media Creation Tool to upgrade? Any chance of a screenshot of the error?
    TechFreak1 likes this.
    03-03-2017 07:37 AM
  7. LorBae55's Avatar
    LorBae55
    i cant realy use it...
    03-03-2017 12:56 PM
  8. TechFreak1's Avatar
    TechFreak1
    Ambassador
    Moderator
    Originally Posted by LorBae55
    i cant realy use it...
    What happens when you launch it?

    If you got Windows 10 when it was free then there is a unique hardware identifier in the cloud that is attached your system where you using a local account or had a microsoft account added to the system?

    Either way it should auto activate when windows 10 is installed.

    lastly which version of Windows 8 do you have?

    You can find out by pressing windows key + r to open up "run", then type winver.
    03-05-2017 12:06 PM
  9. Ryujingt3's Avatar
    Ryujingt3
    Trusted Member
    Q&A Team
    Originally Posted by TechFreak1
    What happens when you launch it?

    If you got Windows 10 when it was free then there is a unique hardware identifier in the cloud that is attached your system where you using a local account or had a microsoft account added to the system?

    Either way it should auto activate when windows 10 is installed.

    lastly which version of Windows 8 do you have?

    You can find out by pressing windows key + r to open up "run", then type winver.
    As said above, did you try this? Can we have some more information please?
    TechFreak1 likes this.
    03-06-2017 07:54 AM
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