1. Windows Central Question's Avatar
    I know how to hard reset my nokia and the reason why i was doing it this time was because it kept getting the blue screen with the sad face when i turned it on.. now everytime i try to hard reset it gives me another sad face. What do i do?
    03-15-2017 05:31 AM
  2. jmshub's Avatar
    Try downloading and installing 0the Windows Device Recovery Tool onto a Windows PC. Link here: https://support.microsoft.com/en-us/...overy-tool-faq Plug your phone into the PC and try to reinstall the firmware onto the phone with that. See if that solves your issue.

    If you need additional help or have more questions or details to share, please join the site so you can reply in this thread. See this link for instructions on how to join Windows Central.
    03-15-2017 08:28 AM

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