1. Laura Morgan's Avatar
    I have a Tmobile Samsung Galaxy Grand Prime. Its been a great phone since I got it, but recently I have moved to a somewhat smaller town and the 4g has not been working, despite having full bars. Even when I went in to the big city and had full bars, I still could not use 4g. I looked up coverage for my area and it seems like I should be getting 4g?
    03-25-2017 02:46 PM
  2. meattray's Avatar
    If you go to your settings for your network does it say what is your preferred network type? Maybe that's been switched off somehow?
  3. meattray's Avatar
    If you go to your settings for your network does it say what is your preferred network type? Maybe that's been switched off somehow?
    03-25-2017 02:59 PM
  4. libra89's Avatar
    Go through these directions to check and make sure that they are the same ones that you have on your phone:

    https://support.t-mobile.com/docs/DOC-30562

    For future Android device questions, it's best to visit our sister site Android Central where they will be able to better assist you.
    03-25-2017 09:16 PM

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