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  1. Windows Central Question's Avatar
    Hey guys, I am using Lumia Denim on my Nokia Lumia 930. I want to update to Windows 10 but I am afraid that the updating process will delete my photos, SMS, whatsapp chats etc.
    Will that happen?
    03-27-2017 06:18 AM
  2. faisalbaba's Avatar
    Hey guys, I am using Lumia Denim on my Nokia Lumia 930. I want to update to Windows 10 but I am afraid that the updating process will delete my photos, SMS, whatsapp chats etc.
    Will that happen?
    No,updating phone through over air will not delete anything.if you update through computer will delete your photo.videos etc

    Sent from mTalk
    aximtreo likes this.
    03-27-2017 06:24 AM
  3. anon(10197358)'s Avatar
    @faisalbaba

    if you update through computer will delete your photo.videos etc
    I suppose you talking about WDRT. However, it's possible, through a PC, to upgrade (*.cab files and iutool.exe) without losing data.
    Last edited by DylanCochard; 03-27-2017 at 10:18 AM.
    libra89 likes this.
    03-27-2017 07:45 AM
  4. libra89's Avatar
    I'm not sure how it works with WhatsApp though. You might not have those when/if you update to Windows 10.
    03-27-2017 09:51 AM
  5. shmsnh's Avatar
    You will only lose your data if you perform a hard reset after the upgrade to Windows 10 Mobile (which is highly recommended).

    To ensure that your phone functions smoothly (even though others have had varying experiences), back up all your media data manually (photos, videos, documents, etc.) and all the app data that you can (WhatsApp history can be backed up to the microSD card and/or OneDrive), and then start afresh.
    03-28-2017 01:07 AM
  6. Ryujingt3's Avatar
    Backup everything, to be sure, but, when I upgraded, everything remained on the device afterwards.
    03-28-2017 07:54 AM
  7. Renglal Joute's Avatar
    I updated my lumia to win10m month ago,and nothing dissapear because of the proccess,everything remains,but you dont really trust the system you can always back up.
    03-29-2017 05:49 AM

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