1. Phampon's Avatar
    I bought a floor model Acer Aspire Switch 10 SW5-012 with Windows 10 (though the box said 8.1) from Office Depot. I've googled and searched through forums, but can't seem to get rid of the demo. When I click 5 times on windows, it prompts for a retail administrative password. I use trs10, but it pops up asking if I want to reconfigure. When I select reconfigure, it gives me the option enter a retail access code (RAC) and a SKU #. I've tried to 'finish' without entering anything, but it doesn't continue. Any advice is greatly appreciated.
    03-30-2017 04:14 PM
  2. RumoredNow's Avatar
    Take it back to the retailer. They can remove demo mode and should have done before they sold it.
  3. mtf1380's Avatar
    Did you check with Office Depot for advice?

    I doubt they will give you the RAC, but they might have a bootable Windows 10 Disk/USB, another option; at the least, be able to remove the 'Demo Mode'.

    I think if you do a hard Reset, it will reset your device to Windows 8.1 - I believe I would call Office Depot for options; sold-as-is should NOT applied to your situation.
    aximtreo likes this.
    03-30-2017 05:04 PM
  4. midnightfrolic's Avatar
    I would also strongly recommend a full clean install of original factory state. Who knows what else is lurking on the demo unit.

    Wipe it. Set it up as a home unit. They should have offered to performed a factory install for you. If not, request it be done for free and make sure it works before you leave the store. Have them use it in front of you and you test it out before leaving.
    03-30-2017 07:21 PM
  5. RumoredNow's Avatar
    Take it back to the retailer. They can remove demo mode and should have done before they sold it.
    03-31-2017 11:38 AM
  6. Ryujingt3's Avatar
    Take it back to Office Depor and get them to factory reset it for you. That will obviously remove the demo mode and make the unit ready for normal use.
    RumoredNow likes this.
    04-01-2017 06:33 AM

Similar Threads

  1. Can I remove my Cortana App from my XBOX ONE?
    By Animate Randomz in forum Cortana
    Replies: 1
    Last Post: 04-14-2017, 07:47 PM
  2. Why is my speed so slow?
    By Windows Central Question in forum Ask a Question
    Replies: 5
    Last Post: 04-03-2017, 01:22 PM
  3. Eager Windows 10 users can initiate the Creators Update on April 5
    By WindowsCentral.com in forum Windows Central News Discussion
    Replies: 0
    Last Post: 03-30-2017, 02:00 PM
  4. Delete folders from Outlook Mail
    By Caroline Fraser in forum Ask a Question
    Replies: 0
    Last Post: 03-30-2017, 12:20 PM
  5. Twitter drops @replies from 140 character limit
    By WindowsCentral.com in forum Windows Central News Discussion
    Replies: 0
    Last Post: 03-30-2017, 12:00 PM
LINK TO POST COPIED TO CLIPBOARD