1. Shiva Au79's Avatar
    How can i get that reset protection key?
    04-02-2017 12:51 PM
  2. xandros9's Avatar
    Did you just obtain this phone?

    It sounds like you're running aground of the Reset Protection feature, which is the same as Apple's iCloud Activation Lock feature. If your MS account wasn't on that phone before, you'll have to contact the previous owner and have them unlock the device. If this was your phone from the beginning, the Reset Protection Key can likely be obtained from the MS website. I think it'll fall under the Find My Phone/Find My Devices section? I might be wrong.
    Guytronic and RumoredNow like this.
    04-02-2017 03:13 PM
  3. RumoredNow's Avatar
    In a PC browser, log into the same Microsoft Account you have on the phone.

    Click the Devices tab, scroll down to the device in question and you should see a link to get the key.

    Unless it isn't your account on there, like xandros9 said...

    If you need additional help or have more questions or details to share, please join the site so you can reply in this thread. See this link for instructions on how to join Windows Central.
    Guytronic likes this.
    04-02-2017 07:49 PM

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