1. mikkelnielsen's Avatar
    basically support has ended for wp8.1 OS, I felt forced to upgrade to Wp10 on my Lumia 735, which after the upgrade was able to run the WP10 version of onenote released 11th april.

    so all people able to upgrade to windows 10 can solve the problem by doing so, the rest which is not so fortunate will just have to face the music, and shift to android or iOS. end of Windows phone - end of story. . . .
    04-15-2017 10:45 AM
  2. raynerph's Avatar
    Same problem for me with Lumia 925 and OneNote.

    There are several other forum threads on the same (over 200 people affected with the same problem), the last thread listed does have a Microsoft Forum Moderator involved and so hopefully this problem will be investigated and fixed.




    04-16-2017 05:29 AM
  3. Alex_Bass's Avatar
    melhall10 - I just copied each note across manually. It took awhile (as I have over 30 notes), but it wasn't too inconvenient and Evernote has a very good sorting system so it's worked out well. I only use Evernote's web client at the moment (when on a PC), but I did use the downloadable version initially. It has many features, so I wouldn't be surpirsed if there is some kind of cross-platform importing feature.

    mikkelnielsen - So basically, any phone that isn't currently supported by the WP10 upgrade is dead. That sucks! I could understand them pulling support for WP8.1 if they fully replaced it with WP10, but this basically means that a whole range of Mirosoft handsets will progressively lose functionality over the next few months (until all but the most basic features are dead). This could have been remedied by Micrisoft releasing WP10 for all WP8.1-compatible handsets, but I guess they just couldn't be bothered.

    This whole saga surely exemplifies the failure that WP10 ultimately was. Granted, it works fine on the most recent handsets, but the whole point of Microsoft's 'Windows 10 vision' was to create a single operating system homogenised across platforms. But their failure to homogenise older Windows Phone operating systems means that WP10 is nothing more than a new flavour of the month.... a flavour that will surely die when Microsoft pulls the final plug on Windows Phone (which will probably happen soon at this rate).
    PrinceXamim likes this.
    04-16-2017 05:37 AM
  4. Dush Ku's Avatar
    Its too bad the ms account connection was broken. I can still download a file and open it, you just can't open a cloud stored document
    04-16-2017 08:59 AM
  5. WinFoneDan's Avatar
    Add me to the list!!! I have 2 Windows Phones...Lumia 1320 and MS 640XL...both Last synced: 4/11/2017 9:55:04 AM.
    Error Code = 80070005.
    If this issue persists over the next week or so...I will make the upgrade to Win 10 on the 640XL and the 1320 will just become a phone and texting device...maybe play a few games on it too...the 1320 processor is a little faster than the 640XL.
    For those of you upgrading...I have tried upgrading my 1320 over a year ago using the WIP and I had to roll it back to 8.1 a few days later. It might have worked except I didn't reset my phone first, and I tried to restore a backup...uggh.
    1. You will have to manually copy and write down all of your desktop shortcuts since you will NOT be able to restore from a previously saved backup. (You might be able to save each of your desktop shortcuts as favorites?) Then they will also be saved on your desktop/laptop IE as well when it syncs.
    2. Save all of your Phone folders contents - Photos - Documents - Ringtones - Etc. Music should all be on your Micro SD Card.
    3. Make sure phone is fully charged
    4. Perform a Hard Reset
    5. After your phone comes back, when you sign in (DO NOT Restore any previously saved Backups)
    6. Get Windows 10 Upgrade adviser app https://forums.windowscentral.com/e?...token=kWkgBMVP
    NOTE: if Upgrade adviser doesn't work - use the Windows Insider Program and select either Slow Ring or Preview release.
    7. Make sure phone is fully charged before upgrading.
    Good Luck.
    04-16-2017 12:24 PM
  6. PrinceXamim's Avatar
    Having the VERY SAME problem with my Lumia 430 running 8.1... Thankfully, an update to 10 is avaulable on my device, but I'm a bit reluctant to download the update as I've heard nothing but "horror" stories about The 10...!
    Anyhow. At first, I thought it's a problem with my phone "AGAIN" (Had to hard reset the phone not too long ago because of error 80073cfe. It was a complete pain...)
    But I'm sure "glad" (Sorry about that...!) see that I'm not the only person dealing with this issue...!
    BTW, My Twitter app is also facing some issues. The phone is not getting any push notifications, although the app is running fine otherwise. Can anyone confirm this...? Oh and, its also not showing up at the notifications and actions settingsafter I re-installed it.
    I've a feeling that Twitter is also about to end its support for Windows Phone 8.1...
    04-16-2017 04:29 PM
  7. PrinceXamim's Avatar
    In case anyone wondering how to backup the notes. I've an easy solution for this:
    1. Install Metro Filr Manager.
    2. Open your note.
    3. Tap on share.
    4. In the list, select Metro File Manager.
    6. Rename the ".ONE" to ".TXT".
    5. Tap the little "save" icon at the bottom.
    6. Now open The Meteo file manager.
    7. Click on personal folder. Now you note should be in here.
    Unfortunately, it'll only retrive your text, not any pics and audio you may have had on the note. And that's its only con...
    As for the .ONE file, I can't find a way to open it. Tried to open it with OneNote 2010 but no luck...
    Hope it helps...!
    04-16-2017 04:46 PM
  8. Fleetstepair22's Avatar
    I'm with WinPhone 8.1, an amazing Lumia 530. Should I change to WinPhone 10, or Android?
    If WinPhone10 will stop, why don't we don't just change to android and forget Win 10?

    Speaking from a * WinPhone 8.1 user - not knowing anything about WinPhone 10 - i've seen android cellphones * perspective, WinPhone 10 might be enoughly better than android to not change from Win 8.1 to android, even if android has OneNote. But idk, I'll have to investigate.

    Also: If you have a WinPhone 10 already, you may not change from there to android, until the situation with WinPhone 10 doesn't become critical.

    And based on the two points mentioned above apps might still release content in Win 10, instead of stopping.

    Regarding WinPhone 10 being good or bad:
    • This goes to Microsoft's part: Will you just abandon things in WinPhone 10, or invest... in a dead ended product, but still: Will you invest in a great product for as long as WinPhone 10 lasts, or will you abandon it?

    • Based on my experience with WinPhone 8.1, if I had a well running One Note in WinPhone 10, and the OS itself also worked great... I think I would go to WinPhone 10... Even if it's a dead end.

      I think WinPhone 8.1 runs faster than android cellphones, and spends less wifi (memory? bandwith?)... I mean, WinPhone 8.1 has always been clean, I think, and androids... are at least slow.

      I'm no sharp observer of the not clean things about WinPhone's OS though, so idk.
    04-16-2017 06:29 PM
  9. nCogNeato's Avatar
    Same issue on my 1520 & 640, both 8.1.
    04-16-2017 07:14 PM
  10. PrinceXamim's Avatar
    @Fleetstepair22 Well, WP does run faster than Android on a compareable hardware but (comma) it's quite expected as WP is just a notch above a dumb phone.
    No expandable notifications, no direct replies, terrible to navigate settings menu, no option to add custom keyboard, no option to set a third party browser as the default browser, no option for launchers, widgets, no lock screen notifications, no keyboard cursor, AI Cortana still in beta. Then there are freezing tiles, spotty push notificationa which sometimes seeze to work for no apparent reason. Any bug in the OS will force you to hard reset. Then there's app quality. Almost all apps I use (Except for What'sApp) were updated well over an year ago...
    There are just so many things missing from Windows that the relatively sluggishness of Android is nothing. Besides, Android has come a long way in recent years. Have you seen The budget basic Nokia 3 in action? The UI is as smooth as iOS...! And its a low end device, compareable to a Lumia 550 in terms of price.
    It's about time we all abandon Windows for good as MS doesn't seem to be interested in The OS anymore... So why should we...?
    Let it die in peace, eh?
    04-17-2017 01:59 AM
  11. PrinceXamim's Avatar
    @Fleetstepair22 I think WE ALL should abandon Windows Nobile platform as its nothing but a liability.
    People deem WP as stable, but coming from an Android, it feels like a beta to me...!
    Can't tell how upset I'm right now. I can't stnc my Notes, cant aync my documnts and pics, can't use Messenger, Twitter is next to useless as it's no longer sending push notifications. And what else, I'm from a country where Here Maps are unavailable...! Can't use Uber... Can't use Here Drive... Then there's no Youtube, no Google Maps, no Gmail, nothing...! And the built-in E-Mail client is just... PATHETIC by modern standards...
    I use Opera for browsing and... Well, it's absolutely hopeless when compared to its Android or iOS counterparts and to add insult to the injury, the auto-correct dictionary somehow doesn't work in Opera Mini...!
    Please, do yourself a HUGE favor and get rid of that phone. The upcoming Nokias are everything you need with clean and fast stock Android and timely updates.
    And now a days, Android is actually FASTER than Windows and iPhone...!
    Google has done some real magic with Android Nougat as it just feels SO snappy than Jelly Bean and Kitkat...!
    04-17-2017 02:14 AM
  12. Rinsun's Avatar
    I just downloaded the Upgrade Advisor app, and after running it I get the following message:

    "The Windows 10 upgrade isn't available for your phone at the moment. We're trying to determine if your phone can support Windows 10."

    So I WAS right - Windows 10 STILL doesn't support oldet handsets.

    In either case, WP8.1 is the second most recent Microsoft OS, and their policy for desktop OS is to support the 3 most recent versions, so it's unreasonable to put this issue down to the OS (asie from the fact that it simply ISN'T the OS, as we now know).

    Very disappointed in Microsoft for his. First we lose two thirds of our storage space, then we lose the Facebook Messenger app (not to mention a few more that have removed WP support in the last year), and now OneNote completely stops working.

    I was already planning to switch to Android in June-July, but now it looks like I'll also have to eschew OneNote for a Android alternative. Is Google Keep the closest equivalent, in that respect?

    Shame on you Microsoft. You conned us into thinking you actually give a damn about the cell phone market, but clearly you were just trying to milk Nokia for as many hardware sales as possible before dumping the market and removing support.
    There is something wrong with the Upgrade Advisor right now.640 is supported for W10 . Normally you would have been able to get W10 through Upgrade Advisor app.This issue has been discussed in this thread -


    640 is one of the phones supported for Creators Update also which many phones are not.

    MSPowerUser has articles about these problems too -

    04-17-2017 08:30 AM
  13. MS Icon's Avatar
    Yes, I am having the clock issue as well since the Onenote issue. I was recommended to do the following from the Windows phone (it made things worse). Settings>Applications Tab> Office> Reset Office. Since I did that it worse because my Onenote now seems as no one is signed into it, showing default sample notes. There is no way to sign into Onedrive from a Windows phone, opposed to Android or I/os. So now I seemingly have to do what I did not want to do, a factory wipe of the entire phone. smh. I had to use a temporary Android over the weekend because thats the only thing that would show me real time Onenote files.
    04-17-2017 08:35 AM
  14. stjmarin's Avatar
    These issues better get resolved soon. I am also now having issues with internet sharing. I picked up an ASUS mini transformer a couple of weeks ago and it has been dropping the connection to my Lumia 928 on a regular basis. Not good enough for remote support, and i am wondering if windows phone 8.1 can play nice at all with windows 10.

    I also performed the Office Reset and have the same issue. I am basically signed out of everything, although i can see all of my folders and files.
    04-17-2017 01:09 PM
  15. skyjacker 1's Avatar
    alex, i have the same problem with a Blu hd lte phone. i have done all the things you all have with no fix, even hard reset. this happened on 4/11/2017 and cannot sync onenote even when i created a new onenote account. this also happened when MS an update to win 10 (creators update). i think both things are part of the problem but i dead in the water. i send updates to my phone via e-mail now. any help would be great.
    04-17-2017 04:11 PM
  16. Alex_Bass's Avatar
    [Sorry for writing replies this way, but the Windows Central website isn't displaying the Quote/Reply buttons for me in this thread for some reason]

    MS Icon: "Yes, I am having the clock issue as well since the Onenote issue. I was recommended to do the following from the Windows phone (it made things worse). Settings>Applications Tab> Office> Reset Office. Since I did that it worse because my Onenote now seems as no one is signed into it, showing default sample notes. There is no way to sign into Onedrive from a Windows phone, opposed to Android or I/os. So now I seemingly have to do what I did not want to do, a factory wipe of the entire phone. smh. I had to use a temporary Android over the weekend because thats the only thing that would show me real time Onenote files."

    1.) I also tried resetting Office several times, and it didn't help any of these issues.
    2.) Don't do a factory reset, as I and several other people have tried this to no avail. All it will do is make you waste time setting up your phone again.

    stjmarin: "i am wondering if windows phone 8.1 can play nice at all with windows 10."

    None of the system backups transfer over, so you'd need to set up the entire phone again if you have do perform a factory reset as part of the changeover. WP10 is also likely to lose support from Microsoft within the next year or so, as they've officially stopped making Windows Phones as of last year. As a result, the platform will probably lose more app support over the next few months as app developers cotton on to the fact that WP market growth is technically impossible now.

    Also, this issue may end up affecting WP10 users, even though it doesn't affect Android or iOS whatsoever. My advice would be to switch to Android NOW before things get worse, which would actually solve your OneNote access problem.

    I think it's worth mentioning that the clock issue experienced by MS Icon and I is potentially the sign of a nascent bug with WP8.1, which may develop into broader problems as time goes on. It could be unrelated to the OneNote issue, but the fact that it started at the EXACT SAME TIME makes me doubt that. There's no technical reason for them to have the same cause (as the WP8.1 system clock is a separate software module to the OneNote app), so this means one of two things:

    1.) The clock issue CAUSED the OneNote issue (with clock bugs only being displayed on some devices)
    2.) The two events are the resulted of a 'killswitch' initiative by Microsoft, designed to kill off the OS and force people onto WP10.

    I personally think both scenarios are equally likely, and the recent problems with Upgrade Advisor suggest that Microsoft IS making some changes with that software. Perhaps they screwed up, and didn't get WP10 ready into time for the push?

    TL;DR - Now is the time to abandon Windows Phone and shift to Android. Doing so will fix the OneNote issue, along with every other issue resulting from the platform's slow death.
    04-17-2017 06:15 PM
  17. shmsnh's Avatar
    There are a lot of problems with Windows 10 Mobile, covering everything from hardware to software. And it sucks. But in the end, it's a phone. We all should be using whatever device makes our life easier.

    That aside, the OneNote sync issue is definitely a server-side issue, and it has happened before. I am surprised that Microsoft still hasn't gotten around to fixing this. It has been almost a week.

    The two events are the resulted of a 'killswitch' initiative by Microsoft, designed to kill off the OS and force people onto WP10.
    The killswitch doesn't make sense. But lately, neither do Microsoft's decisions with Mobile, so who knows?
    04-17-2017 11:50 PM
  18. hc2dev2's Avatar

    is it a right synthese ?
    - onenote wp 8.1 does not work anymore and will never
    - the only issue is to upgrade on wp10
    - if not possible to upgrade => change to Evernote

    thanks to confirm
    04-18-2017 08:36 AM
  19. Alex_Bass's Avatar
    hc2dev2 - Yes, that's basically the gist of it. The OneNote client for WP8.1 will no longer operate, but this is compounded by the fact that, while WP10 'officially' supports many legacy WP handsets, some of them (including mine) can't ACTUALLY get the WP10 update. I'm not sure if the Upgrade Adviser has been fixed since I last used it (when it told me the update isn't available). However, the Evernote app works perfectly well, so I'd highly recommend switching to that.

    It's also worth mentioning that there seem to be issues with sorting notes on the Android OneNote app (which I'm now using). They're not major, but it's enough to keep me with Evernote for the time being.
    04-18-2017 09:29 PM
  20. shmsnh's Avatar
    I'd like to provide an update on this situation.

    There have been some issues with both OneDrive and Upgrade Advisor over the past week. Upgrade Advisor is now functioning properly, and anyone who wants to upgrade their eligible phones to Windows 10 Mobile may do so. As far as OneNote and OneDrive are concerned, Microsoft has acknowledged there is a server-side issue that has been affecting users since April 10. They have identified the root cause and are working on a fix.
    04-19-2017 12:17 AM
  21. AnnWalker's Avatar
    My OneNote is working fine again now and I can also open my current word documents on OneDrive again. Thank goodness for that. How long for is another matter though. Evernote seems ok so if we lose it again I will be going back to that.
    WinFoneDan likes this.
    04-19-2017 12:35 AM
  22. celextel's Avatar
    OneNote is syncing in NOKIA Lumia 630 now.
    WinFoneDan likes this.
    04-19-2017 12:38 AM
  23. Dush Ku's Avatar
    whew, it finally works again.
    MS fixed in a week, I guess that's pretty good.
    04-19-2017 04:50 PM
  24. stjmarin's Avatar
    Just tried now, and it synced on the Lumia 928. Finally. I'm a .NET developer and if i let the systems I support remain unavailable for a week, I'd be let go.
    04-20-2017 08:20 AM
  25. Hardzsi's Avatar
    I can also affirm, OneNote is syncing again on NOKIA Lumia 520 (WP8.1).

    It stopped syncing for me around 10 April, but the problem is definitely solved now (tested PC <-> mobile syncing both directions).

    It's a pity, that due to this ~10 days long sync error, lots of enduring WP users turned away from this platform, but it's perfectly understandable, because Microsoft itself seem to be abandoned WP a long time ago...
    04-20-2017 09:24 AM
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