1. azurebluemach's Avatar
    Hi everyone. Yesterday, my Asus Q550L laptop completed a Win 10 auto update. I restarted my laptop as instructed and when my system rebooted, the keyboard and touchpad would not respond. It wouldn't let me login to Win 10 and even seemed like it was not responding while Windows was booting up. I finally was able to gain access my using the onscreen keyboard via touchscreen. I use an external Microsoft mouse, and that still seems to work okay. I looked in the device manager and both my touchpad and keyboard drivers have exclamation marks on them. I tried updating the driver, but it said they were the newest/best available. I tried deleting the driver and letting windows rediscover them, but got the same result. I refuse to believe the the keyboard and touchpad took a dump at the exact same time, so this has to be related to Windows 10 right? Any help/advice is welcome and thanks in advance!
    04-12-2017 10:01 AM
  2. flabalucci's Avatar
    Ditto.

    Using my phone right now.
    Uninstalling Asus Smart Gesture then installing the new one provided by Ivan FR (Google search: asus windows 10 ivan fr) fixed it, but then I noticed my audio driver has an error now, I restarted and all said errors were back. 😑

    Redoing the method doesn't work.
    Guess we'll have to wait for a fix from MS itself

    Btw, my lappy's Asus too, X55LN.

    First time I ever had a bug with Win10.
    Very disappointed right now.

    Finally, bump.
    04-14-2017 03:56 AM
  3. azurebluemach's Avatar
    I'm copying over my files to an external drive and am going to try a few things. After that, I guess I'll give up and do a clean reinstall of Windows
    04-14-2017 07:06 PM
  4. flabalucci's Avatar
    I thought of doing that too.

    I found this thread yesterday: https://answers.microsoft.com/en-us/...=1492189165911

    Seems like it's that update that's bugged.
    Currently, my keyboards (external and built-in) are working, the mouse and touchpad are the ones not.

    Well, gl with that.
    Just don't update to this current one. Haha
    04-15-2017 12:13 AM
  5. flabalucci's Avatar
    I logged-in as quickly as possible...

    I just updated with Windows Creators Update.
    I downloaded it through the Update Assistant: https://go.microsoft.com/fwlink/?linkid=845981; Windows Update wasn't catching the update then.
    Voila! Working mouse, touchpad, and keyboards!

    I hope you haven't done refreshing/resetting Windows yet.
    It was really that last update before CU that's bugged.
    04-15-2017 09:07 AM
  6. azurebluemach's Avatar
    That's exactly what happened LOL...literally right after the reboot from the completed update. Unfortunately, I've already reset Win 10. I used the reset feature through the Update & Security/Recovery menu. I chose 'remove everything' since my Win 10 was an upgrade from Win 8.1. That worked for me, but I'm still installing my programs and getting all my music back on. I've had one update occur after the reset, and I'll admit, I prayed LOL. So far, so good. Sure makes me wonder if updating as you did would have helped though. Thanks
    04-18-2017 02:59 PM
  7. markwilliams's Avatar
    Modify the touchpad setting in Device Manager
    If you could open Setting Menus, select Devices -> Mouse & touchpad -> Additional mouse options. Then click Device Settings tab, and click Enable to enable your touchpad after the Mouse Properties window appears.

    For more information about Windows 10 keyboard and touchpad not working in Windows, please check this article.
    Yesterday 01:09 AM

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