1. nick popplewell's Avatar
    I have a dilemma,my friend has a L640 and it's her dads,and for some strange reason the messaging app is gone,I mean non-existent,she asked me what should she do,and I said try resetting it,mind you this was while were at work and I really didn't have time to get into it,but she said he had a reset protection password and he forgot it,I said ill hard reset it,well that made things worse,because now the phone is completely useless,besides calling Microsoft to verify his identity,if that's even possible,what should I recommend,any advice will be greatly appreciated PS,anyone have any idea why the Microsoft messaging app was gone,I've never seen or heard of that before,I didn't know that you could remove a "factory" installed app.
    04-26-2017 12:03 AM
  2. anon(10197358)'s Avatar
    @nick popplewell

    You must connect the Microsoft account that was connected before hardware reset. This will disable reset protection and allow continue OOBE.
    04-26-2017 03:45 AM
  3. nick popplewell's Avatar
    How do I do that?
    04-26-2017 10:17 AM
  4. anon(10197358)'s Avatar
    @nick popplewell

    The first thing to do is to remember what was email address and what was password of Microsoft account that was connected before hardware reset.
    04-26-2017 11:03 AM
  5. nick popplewell's Avatar
    Ok,what do I do after I have that info?
    04-26-2017 01:29 PM
  6. nick popplewell's Avatar
    What do I do after I have that info
    04-26-2017 01:30 PM
  7. anon(10197358)'s Avatar
    @nick popplewell

    See OOBE, you should have an option to connect a Microsoft account.
    04-26-2017 05:36 PM
  8. nate0's Avatar
    @DylanCochard, this is a bit off topic, but for some reason we are unable to flash the open-market ffu for the IDOL4s to the open-market device. There is a bit of a discussion here. Any pointers, would you mind chiming in there?
    04-26-2017 06:00 PM
  9. nick popplewell's Avatar
    What is OOBE mean
    04-26-2017 11:20 PM
  10. anon(10197358)'s Avatar
    @nick popplewell

    OOBE means out-of-box experience, it's the first obligatory setup, e.g. : youtu.be/yChE_HyhMiY
    04-27-2017 04:22 AM
  11. nick popplewell's Avatar
    Is that a link to show me how to get around the pw
    04-27-2017 12:37 PM
  12. anon(10197358)'s Avatar
    @nick popplewell

    No. It's just an OOBE example to you understand what it's.
    04-27-2017 01:50 PM
  13. nick popplewell's Avatar
    I'm sorry,I'm completely lost,thanks for trying though
    04-27-2017 11:36 PM
  14. nick popplewell's Avatar
    I think I'm gonna have her dad try and reset the password from his Microsoft account,would that work,and you have to understand,these ppl aren't very tech(phone)savvy
    04-29-2017 12:34 PM

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