1. mag4041's Avatar
    My Dell Venue 11 Pro 5130 tablet will not finish the logging in process. I have hard booted it by holding down the power button but that didn't work. I also shut down and removed the battery but it still will not finish the log in process.

    Can anyone help me?
    04-27-2017 12:40 PM
  2. davidhk129's Avatar
    My Dell Venue 11 Pro 5130 tablet will not finish the logging in process. I have hard booted it by holding down the power button but that didn't work. I also shut down and removed the battery but it still will not finish the log in process.

    Can anyone help me?
    I need to ask a few questions. Your answers will tell me if I can help you or not.

    Questions .....................

    1. What shows on the screen ?
    Just dots running in circle or there was an error message ?

    2. If you reboot but don't sign in, do you see 3 icons at bottom right of the sign in screen ?
    Such as ...... Easy Access, Network and Power ?

    3. Did you install anything before this failure to login happens ?

    4. How long ago is this problem ?

    5. Do you create regular system restore points ?

    6. Do you do regular system image backup ?

    Thank you.
    04-27-2017 01:32 PM

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