05-19-2017 12:18 AM
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  1. Dipesh Shrestha LP's Avatar
    Dipesh Shrestha LP
    I encrypted my SD card with the creators update feature on my 950xl. But today morning i mistakenly reset my phone and forgot to decrypt before doing so. and now sd is not showing in my phone. Anyone can solve this problem??
    05-18-2017 11:30 PM
  2. T Moore's Avatar
    T Moore
    The encryption of the card has to be removed before you reset the phone. Only the phone, before the reset can do this.
    There is no way to recover the card.
    05-19-2017 12:18 AM
« why has my 950XL started crashing and reacting more slowly? | Is the graphic card driver installed? »

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