1. Windows Central Question's Avatar
    I have Windows 10. When I try to reset my password, I get as far as getting a numeric code sent to my inbox. The I enter the code in the Windows reset menu, and program does not allow me to continue.

    Any suggestions?

    Thanks.
    05-20-2017 04:01 PM
  2. davidhk129's Avatar
    I have Windows 10. When I try to reset my password, I get as far as getting a numeric code sent to my inbox. The I enter the code in the Windows reset menu, and program does not allow me to continue.

    Any suggestions?

    Thanks.
    Please clarify:

    From the way you described, it is obvious you had already signed in and you proceeded to reset password.

    That means you do know your current password or else you couldn't sign in. Yes ?
    If yes, do you want to CHANGE your password ?
    If yes, there is a more simpler way.

    Please post back with the answer before I continue.
    Thank you.
    05-20-2017 05:41 PM
  3. Josiah23's Avatar
    Welcome to Windows Central :-)

    Were you using Microsoft's Reset Tool for Microsoft Live Accounts?
    05-20-2017 06:45 PM
  4. davidhk129's Avatar
    I have Windows 10. When I try to reset my password, I get as far as getting a numeric code sent to my inbox. The I enter the code in the Windows reset menu, and program does not allow me to continue.

    Any suggestions?

    Thanks.

    I take it you are just trying to change your password.

    Use this tutorial :
    How to Change Password of Local Account or Microsoft Account in Windows 10

    https://www.tenforums.com/tutorials/...dows-10-a.html

    Use Option Six.
    To Change Password of your Microsoft Account in Settings app
    05-20-2017 07:15 PM

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