1. abbey adewale's Avatar
    Pls am finding it difficult to upgrade my Lumia 920 to windows 8.1.... Pls help me
    05-25-2017 03:19 AM
  2. shmsnh's Avatar
    Could you tell us what you have tried so far? What, if any, error messages do you see? Are you using mobile data or WiFi?
    05-25-2017 04:41 AM
  3. abbey adewale's Avatar
    Am using mobile data.. ND d last time I used WiFi to update it, it doesn't bring anything like windows 8.1
    05-25-2017 05:23 AM
  4. shmsnh's Avatar
    Okay. Please check your extras+info and tell us which firmware you have (Amber/Black/Cyan/Denim).

    What message you do see when you check for updates?
    05-25-2017 11:51 PM
  5. abbey adewale's Avatar
    It didn't display may amber/black/cyan/denim, I can only see the firmware update notifiers numbers. ( 1.2.17.0)
    05-26-2017 01:44 AM
  6. shmsnh's Avatar
    In that case, what is your OS version? Check in settings > about.
    05-26-2017 01:56 AM
  7. abbey adewale's Avatar
    8.0.10211.204 (os version )
    06-01-2017 05:31 AM
  8. shmsnh's Avatar
    What message do you get when you check for updates?

    If nothing is working, your last resort will be to use a PC and the Windows Device Recovery Tool to install the latest firmware. Be warned that this method will erase all your personal data from the phone.
    06-01-2017 11:14 PM

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