1. Windows Central Question's Avatar
    Not sure what Microsoft did this time it just started on its own :(

    Trying to open my contact list it just opens for a second and shuts down.

    Can't use my phone.
    06-01-2017 11:31 PM
  2. charlatan1978's Avatar
    Hi, have you tried a soft reset of the phone?

    If you need additional help or have more questions or details to share, please join the site so you can reply in this thread. See this link for instructions on how to join Windows Central.
    06-02-2017 04:14 AM
  3. LastWinPhone's Avatar
    Hi, have tried soft reset (held the power button for about 10 sec, to phone vibrated and turned off) didn't help
    I've noticed that an update was installed today for Microsoft People (10.2.1163.0) and I assume this is what causing the problem.
    Thanks for your help.
    06-02-2017 06:54 AM
  4. charlatan1978's Avatar
    Hi and welcome to the forums.
    A soft reset is when you hold the power and volume down buttons until the phone vibrates and restarts.
    What OS version are you running?
    06-02-2017 06:57 AM
  5. LastWinPhone's Avatar
    Tried that one too, didn't work. Ver. 1607 OS build 10.0.14393.1198
    06-02-2017 07:03 AM
  6. charlatan1978's Avatar
    My Microsoft People app is version 10.2.1072.0 and no updates are found when I check.
    As you cannot uninstall the app, my next suggestion would be a hard reset.
    However do a backup first.
    06-02-2017 07:10 AM
  7. charlatan1978's Avatar
    Other than that wait for an update for the app.
    06-02-2017 07:11 AM
  8. LastWinPhone's Avatar
    This is what I was afraid of... MS done some update, didn't test it properly :( I'll try to wait a few days maybe they will create some quick fix for it.
    I found a way to get to my contacts without the People app - I just go to the phone app (dialing) and click contacts from there.
    Thanks for the help and advice :)
    charlatan1978 likes this.
    06-02-2017 07:16 AM
  9. charlatan1978's Avatar
    06-02-2017 08:01 AM
  10. Boris NevermorE's Avatar
    The last update of People App is faulty, so don't panic, an update is on the way. It has been reported to Microsoft already and they acknowledge it. I have the same problem, so, no worries, it will be fixed in the next update. :)
    06-03-2017 06:43 PM
  11. LastWinPhone's Avatar
    Thanks, hope it will be coming soon :)
    Boris NevermorE likes this.
    06-03-2017 08:00 PM
  12. Horvath Gyorgy1's Avatar
    Same problem on a Lumia 535. However, it is not true that you cannot use your phone: there is a workaround in that you can go to your call history and there select the contact icon (two people, one behind the other) and you are at your contacts.
    06-06-2017 12:31 PM
  13. Boris NevermorE's Avatar
    Peoples app got updated .... and IT'S WORKING again ;)
    06-08-2017 07:27 PM
  14. LastWinPhone's Avatar
    Updated on my 930 as well, working again!! Thank you all for the advice and support.
    Boris NevermorE likes this.
    06-09-2017 06:14 AM
  15. Horvath Gyorgy1's Avatar
    Great news, working again also on Lumia 535
    Boris NevermorE likes this.
    06-10-2017 08:41 AM

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