1. Windows Central Question's Avatar
    I was using my lumia as normal, but in a moment it just turns off, I thought it was the normal issue that happens when the Lumia over heats, so I try to restart the device with the big surprise that it do not pass the Microsoft screen, y already try everything, soft/hard reset using bottoms, let the battery dry out, charge the phone, and the recovery tool it’s not working couse not even a single computer detects my phone.
    06-05-2017 08:42 AM
  2. AbhiWindows10's Avatar
    the recovery tool it’s not working couse not even a single computer detects my phone.
    Hey,
    If WDRT doesn't detect the phone, did you try the option of "My phone isn't detected" and then try the rest?

    That should help because my 950XL once got stuck in the Bit locker recovery screen and the PC didn't detect it, but choosing that option helped.

    Hope this helps. :)
    06-05-2017 12:35 PM

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