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  1. Byrese's Avatar
    My type cover won't type. The track pad works on it. I took it to MS store, they gave me a new one. Then it worked for a week and acted up again recently. I took it in and they gave me a brand new SP4 ☺ . It worked when I was in the store and then stopped working an hour later when I left.

    Any solutions? I'm thinking it's a setting cause the back lights come on and the track pad works.
    06-12-2017 10:13 PM
  2. Chintan Gohel's Avatar
    My type cover won't type. The track pad works on it. I took it to MS store, they gave me a new one. Then it worked for a week and acted up again recently. I took it in and they gave me a brand new SP4 ☺ . It worked when I was in the store and then stopped working an hour later when I left.

    Any solutions? I'm thinking it's a setting cause the back lights come on and the track pad works.
    have you tried removing it and then connecting it back?

    And are you using the device in tablet mode or desktop mode?
    06-13-2017 08:19 AM
  3. Chintan Gohel's Avatar
    You might also want to show the problem at the store since you've been there a couple of times
    06-13-2017 08:20 AM
  4. Byrese's Avatar
    FYI- The problem is fixed. It was the strict key option in the settings that got turned on. VERY Annoying.

    The good news however through all of it is that I ended up getting a new Surface device and a new type cover. ☺
    Last edited by Byrese; 06-13-2017 at 06:55 PM.
    06-13-2017 06:33 PM
  5. Chintan Gohel's Avatar
    FYI- The problem is fixed. It was the strict key option in the settings that got turned on. VERY Annoying.

    The good news however through all of it is that I ended up getting a new Surface device and a new type cover. ☺
    And what is strict key? Where is it in settings?
    06-14-2017 05:21 AM
  6. Byrese's Avatar
    Settings- Ease of Access- Keyboard
    06-14-2017 09:07 AM
  7. Byrese's Avatar
    I really don't know what it is...all I know is it stops your keys from working.
    06-14-2017 09:07 AM
  8. Chintan Gohel's Avatar
    Settings- Ease of Access- Keyboard
    is it strict or sticky keys?
    06-15-2017 03:06 AM

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